Communications Officer, Content Design
Communications Officer, Content Design
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Job Description
Communications Officer Content Design
$87891 $.4% super
Canberra Melbourne or Brisbane
Ongoing
Craft engaging digital content
Be part of a diverse and supportive team culture
Enjoy flexible working arrangements
ABOUT THE ROLE
Reporting to the Senior Officer Digital Content the Communications Officer (Content Design) supports a user-centred approach to content design by analysing behaviour developing content for digital services and working with stakeholders to improve customer experiences.
You will be responsible for:
Co-designing writing editing and publishing content on our digital channels.
Using analytics feedback and evidence to ensure our digital content complies with best practice including accessibility and readability.
Working with the team to update digital content where analytics and/or customer feedback reveals poor readability comprehension or findability.
Educating colleagues and stakeholders on content design principles and practices in line with AMSAs digital strategy.
Building and maintaining relationships with stakeholders and customers to support and advise on content design practices and ensure best practice digital service delivery.
SKILLS AND EXPERIENCE
To be successful in this position you will have the following skills and experience:
Demonstrated experience in publishing digital content using web content management systems especially Drupal and SharePoint.
Experience in developing accessible user centred content for digital products and services including information architecture design.
Experience in working with stakeholders to understand their needs and requirements.
Experience in using analytics tools to gather interpret and analyse data such as customer feedback and digital interaction patterns to continually improve the user experience.
Ability to develop evidence-based insight reports and recommendations for change.
Ability to support user interface design for key customer digital touchpoints.
Ability to articulate and apply the Digital Service Standard and WCAG 2.0/2.1 AA.
Desirable:
Experience in using Qualtrics Microsoft Clarity Google Analytics and / or Hemingway.
Tertiary qualifications in a field such as human centred design content writing digital content management or commensurate experience in these fields.
For more information about this role please refer to the position description.
Note: Information about our terms and conditions of employment are contained in the AMSA Enterprise Agreement 2024 - 2027
ABOUT AMSA
The Australian Maritime Safety Authority (AMSA) is responsible for the safety of international shipping and domestic commercial vessels protection of the environment from ship sourced pollution and search and rescue nationally.
AMSA offers unique and interesting career opportunities and we employ around 450 people across Australia. To learn more about our organisation please visit our website.
AMSA BENEFITS
We are committed a supportive and collaborative work environment which is why AMSA offers:
Flexible work including work from home arrangements
Health and wellbeing programs including annual flu vaccinations and a healthy lifestyle reimbursement
An office-wide Christmas period shutdown (in addition to annual leave provisions)
4 weeks of annual leave for positions at this level
An ability to work for an organisation charged with protecting our marine environments and saving lives
DIVERSITY AND INCLUSION
Diversity and inclusion are a priority at AMSA.
Our role means that we impact and influence communities right across Australia this is why it is essential that we draw on the diversity of our people to successfully deliver our mission of ensuring safe vessel operations combatting marine pollution and rescuing people in distress.
We are proud to have been recognised as an Inclusive Employer 2022-2023 by the Diversity Council of Australia and continue to focus on embedding inclusive values within our organisation.
Dont meet every single requirement At AMSA we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway you might just be the person were looking for!
We encourage applications from people of all diverse backgrounds and are committed to supporting you to reach your full potential. You can find more information about our diversity and inclusion commitments in our Diversity and Inclusion Strategy.
HOW TO APPLY
Please complete your application on our website via the Careers at AMSA page by Sunday 10 August 11.55pm. You will need to provide:
your resume (maximum of 3 pages)
a brief cover letter (maximum 800 words) outlining what you will bring to this role.
For any questions regarding the role please contact Saffron Urbaniak on
If you have any questions about the recruitment process please contact Human Resources on
AMSA does not engage staff under the Public Service Act 1999. AMSA engages employees under the Australian Maritime Safety Authority Act 1990 and our remuneration arrangements are specific to AMSA.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
