Electronic Health Records Specialist

GENERAL DESCRIPTION OF POSITION

The Electronic Health Records (EHR) Specialist provides strategic and technical oversight of Brighton Centers Netsmart platforms including myEvolv myHealthPointe and Bells AI across our Early Childhood Intervention (ECI) Special Education Support Services (SESS) and Pediatric Therapy Clinic (PTC) programs. This role leads efforts to analyze program needs design system workflows and ensure data integrity and regulatory compliance through thoughtful configuration and system management.

The EHR Specialist exercises discretion and independent judgment in developing solutions that directly impact operational efficiency and service delivery. This position collaborates with program leaders the IT department and external vendors to plan and implement system enhancements oversee help desk trends establish data standards and maintain security and compliance protocols. This position reports to the VP of Technology and Data Analytics.

ESSENTIAL FUNCTIONS

System Strategy Enhancements and Configuration (45%)

• Evaluate program workflows and identify opportunities for system improvements that advance operational objectives and compliance standards.
• Design configure and test complex forms events user roles and navigation workflows within myEvolv and other Netsmart tools.
• Make recommendations and lead planning for new system functionality to meet program and regulatory needs.
• Maintain rigorous documentation version control and organizational data standards.

Help Desk Oversight and Systems Analysis (30%)

• Provide advanced support and serve as the primary internal expert on Netsmart platforms.
• Analyze help desk trends to proactively identify systemic issues recommend training or process changes and implement long-term solutions.
• Manage escalation and resolution of complex technical issues with Netsmart support.

Training Documentation and Best Practices (20%)

• Develop and maintain comprehensive training resources and documentation to ensure consistent system use and data accuracy across programs.
• Lead onboarding and continuing education sessions for staff promoting data stewardship and system best practices.
• Guide program managers on optimal use of system tools to achieve program goals.

Other Duties (5%)

• Participate in cross-functional planning special projects and internal IT initiatives to support strategic organizational objectives.

QUALIFICATIONS

Required:

• Bachelors degree in a computer-related or business systems field or equivalent combination of education and experience.
• Minimum 3 years of experience managing EHR systems or comparable technical platforms with demonstrated responsibility for systems configuration and workflow design.
• Strong knowledge of data integrity user security and compliance standards (e.g. HIPAA).
• Ability to exercise independent judgment in analyzing complex problems and implementing effective solutions.

Preferred:

• Experience with myEvolv myHealthPointe or other Netsmart tools.
• Familiarity with Texas-specific systems (e.g. T-KIDS) and early childhood or pediatric therapy environments.
• Foundational understanding of SQL or SaaS platform architecture.

NECESSARY SKILLS

• Ability to make decisions and prioritize projects that directly impact operational workflows and compliance.
• Strong analytical troubleshooting and process improvement skills.
• Excellent communication and documentation abilities for technical and non-technical audiences.
• Self-directed with the capacity to manage multiple high-level initiatives simultaneously.

MENTAL & PHYSICAL DEMANDS

• Prolonged periods working at a computer and resolving complex system issues.
• Occasional lifting up to 20 lbs. and driving for onsite support or training.
• Flexibility to respond to system priorities which may include evenings or weekends.

TOP COMPETENCIES

• System Analysis and Workflow Optimization
• Independent Decision-Making and Prioritization
• Data Integrity and Security Management
• Cross-Functional Collaboration
• End-User Training and Communication
• Strategic Process Improvement

Required:

• Bachelors degree in a computer-related or business systems field or equivalent combination of education and experience.
• Minimum 3 years of experience managing EHR systems or comparable technical platforms with demonstrated responsibility for systems configuration and workflow design.
• Strong knowledge of data integrity user security and compliance standards (e.g. HIPAA).
• Ability to exercise independent judgment in analyzing complex problems and implementing effective solutions.

Preferred:

• Experience with myEvolv myHealthPointe or other Netsmart tools.
• Familiarity with Texas-specific systems (e.g. T-KIDS) and early childhood or pediatric therapy environments.
• Foundational understanding of SQL or SaaS platform architecture.