Product Service Specialist â Service plans & Digital â Husqvarna Group
Product Service Specialist â Service plans & Digital â Husqvarna Group
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Job Description
The PSS Organization is a part of the Product Quality organization and are therefore a very important input to our new development Product projects. PSS brings in data and experience from our customers regarding service & serviceability and funnel lessons learned to the coming projects.
Within the organization the Service Specialist works in cross-functional teams together with Part specialists Technical information specialists Global tech support Parts planning and Sourcing functions to create a strong aftermarket offering for our products.
About the role:
The Service Specialist is responsible for developing and enhancing the How-to-Service concept. You will takes part in New development projects as well as Product improvements and Maintenance.
The How-to-Service Concept focuses on supporting dealers by emphasizing preventive maintenance and providing clear service plans with all necessary documentation. It includes the use of specialized tools contributes to service instructions and diagnostic processes and supports the development of Product Error Codes (PEC). Additionally it ensures standardized training materials are available with a strong focus on product-specific maintenance and repair.
The Service Specialist plays a central role in coordinating input from stakeholders such as Product Managers R&D and After Sales. A key responsibility is managing the creation of Workshop Manuals by placing orders with external technical writers providing all necessary data and updates and ensuring correct product model references or publication IDs are included. While the technical writer handles content production and translation the Service Specialist is involved in all other steps of the technical information process.
For other service documentssuch as Service Guides Service Plans Product Service Books and Product Error Codesthe Service Specialist oversees the full process from creating publication entries in the PDM system to uploading and releasing them in the PLM system. Additionally the role includes improving content reusability to reduce translation costs and verifying that all released publications are accessible in the digital content platforms like TDR and STEP.
About you:
You are a hands-on technology focused individual with a positive and solution-oriented mindseteven when challenges arise. This role suits someone who is naturally curious detail-focused and driven by results. A self-starter by nature the Service Specialist enjoys solving problems creatively and thrives in collaborative international environments. With a strong sense of motivation you are comfortable working independently but also values teamwork. Your logical thinking and proactive attitude make them a key contributor to both daily tasks and long-term improvements.
Your skills and background:
- Engineering education and/or experience with a minimum of 5 years of work experience within products and services
- Experience of workshop/lab dealer and/or technical support.
- Solid understanding of aftermarket and customer experience
- Knowledge in CAD and PLM tools (e.g. Catia SmarTeam Teamcenter) and a curiosity about other Rich Media systems
- Proficiency in both Swedish and English
Location
This position will be placed in our of our main sites in Huskvarna.
But with our hybrid working environment youll have the flexibility to work both onsite and remotely promoting work-life balance for all team members. We meet in the office at least 2-3 days a week (50%).
Your Application:
Please submit your application as soon as possible as we apply ongoing selection. We do not accept applications via e-mail due to GDPR regulations.
For more information about the position please contact Hiring Manager Runo Malkolmsson at For questions regarding the recruitment process please contact Talent Acquisition Partner Gorjana Dubovina at
Winning Through Culture
At Husqvarna Group we believe that business is ultimately about people as a team we win and grow together. Our culture is built on bold ideas strong commitment and a shared purpose creating an environment where innovation thrives people grow and every contribution matters.
Our culture is built on three core themes:
- Bold: We push boundaries embrace challenges and explore new possibilities.
- Dedicated: We put in the hard work bring passion and resilience to every challenge we take on.
- Care: We support each other consider the impact of our actions and strive to make a lasting difference.
Whether youre starting your career or looking for the next big step we offer a place where passion and purpose come together. Join us in shaping the future! Learn more about our culture here: Our Culture Husqvarna Group
Last date to apply:
17 August 2025Required Experience:
Unclear Seniority
Employment Type
Full-Time
