Major Incident Manager

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from.

SAP Enterprise Cloud Services (ECS) supports mission-critical operations for businesses worldwide. The Delivery Technical Operations team ensures seamless OS database and SAP application support across diverse infrastructures. As aMajor Incident Manager in Bucharest youll lead high-impact escalations and restore service continuity for global customers.

Bring it

Youre a decisive leader with deep technical knowledge and a customer-first mindset. You bring:

• 10 years of experience including 5 in IT infrastructure or networking

• Strong understanding of SAP technologies (NetWeaver HANA) databases and operating systems

• Proven experience in incident management and escalation handling

• Familiarity with high availability and disaster recovery strategies

• ITIL Foundation certification and excellent coordination skills

Build it

Youll own customer-centric escalations end-to-end coordinating cross-functional teams to resolve issues swiftly and effectively. Your work will:

• Lead internal technical calls and manage resolution progress

• Support customer communication and implement safeguarding measures

• Make tactical decisions to restore degraded services within SLAs

• Document and apply learnings to improve future incident handling

• Participate in on-call rotations to ensure 24/7 coverage

Belong

SAP fosters a culture where innovation and inclusion go hand in hand. Youll thrive in a team that:

• Values flexibility and purpose-driven work

• Invests in learning development and recognition

• Embraces diverse perspectives and backgrounds

• Supports well-being and work-life balance

• Encourages you to bring out your best

#LI-Hybrid #SAPECSCareers #MajorIncidentManager #EnterpriseCloudServices

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 431235 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid.