Sr. Coordinator, Employee Relations (Guest Contact Center)

JOB SUMMARY:

Supports a specific area of Human Resources Business Partner team by serving as the point of contact in the administration processing dissemination of information including: employment internal staffing movement benefits personnel records payroll training and development Team Member services or employee relations. Serves as the first contact point for Team Members in issue identification and resolution where appropriate.

MAJOR RESPONSIBILITIES:

• First line support related to any HRBP/Employee Relation issues. Gathers information evaluates responds when appropriate and/or refers to HRBP/ER Representative Manager and Director for information and follow up as needed.
• Completes Personnel Payroll Action (PPA) forms and Position Management Action/Addition forms. Runs HR system reports for all client base as requested. Ensures employment requisitions Team Member evaluations Team Member counseling and/or area related forms are properly completed accurately and distributed.
• Acts as a liaison with core HR partners and provides general information to Team Members on policy interpretation EAP concerns Benefit/Payroll/Records inquiries and staffing needs.
• EXCHANGE DRIVE ROLE:
  • Maintains Team Member Services benefits at satellite office including redemption in: Team Member Recognition (Applause and Say It) Employee Perks (comp passes red carpet rate) service anniversary and birthday distribution Team Member Crisis Assistance and coordination/communication of division wide recognition for EIL/Bravo.
  • Partners with internal/external clients in coordination of team member offerings at Exchange Drive such as TeamCare and Walgreens presence Fairwinds Credit Union visits and other vendor opportunities.
  • Designated as HRBP/ER PeopleSoft super-user; provides user support for HR systems such as PeopleSoft Management and Query Manager
• ENTERTAINMENT/TECHNICAL SERVICES ROLE:
  • Maintains staffing function and all aspects of Internal Application process for within division efforts. Responds to inquiries and maintains communication with Team Members including internal applicants via phone email and daily walk-ins.
  • Administers posting process for all open positions for the division. Receives logs reviews for eligibility and forwards all Internal Applications. Assist with scheduling interviews as needed.
  • Executes offer process to include: Requesting release dates from home venue for selected Team Member(s). Partnering with Compensation for pay rates. Extends job offers for exempt non-exempt and hourly Team Members
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
• Perform other duties as assigned.

EDUCATION:

• High school degree or GED is required.
• Bachelors degree is preferred from 4 year College or University in HR Psychology Business or related field.

EXPERIENCE:

• 3-5 Years: Human Resources experience in a fast-paced environment required preferably in an employee relations or HR generalist role; or equivalent combination of education and experience.

ADDITIONAL INFORMATION:

• Strong communication skills; at all levels of the organization
• Solid organizational skills ability to handle multiple priorities
• Independent self-starter requiring minimal day to day task supervision
• Professional
• Computer proficiency

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.