IT Helpdesk Support
IT Helpdesk Support
Posted on :
26-07-2025
Employer Active
1 Vacancy
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Job Description
Entry level position to assist the IT department with Helpdesk tickets property wide projects events and on-call coverage while learning and practicing skills to advance in the IT field.
Desired Attributes and Experience
- Working experience with Windows 10 & MS Office 360: Teams Word Excel Outlook.
- Organized time management skills team player and creative problem-solving skills.
- Desire and Ability to learn modern technology hardware and software.
- A comfortable understanding of computers and software.
- Ability to lift 50 lbs.
- Willingness and ability to obtain NV Gaming Card.
Responsibilities and Duties
- Manage the Helpdesk ticket queue and dispatch.
- Communicate with employees to dispatch technicians and escalations.
- Reset employee passwords.
- Create and terminate employee accounts and permissions.
- Create documentation for staff.
- Manage contracts and service timelines.
- Manage vendor support tickets.
- Provide remote connections for vendor support.
- on-call rotation and occasional hour shifts to address issues outside our normal hours.
- Assist deployment system and hardware upgrades.
- Monitor health status and alerts from systems.
Minimal Education/Certification Requirements
- High school diploma or greater.
- A and/or Net certification or other applicable tech certs are a plus; however
- Educational allowance will be offered to the right candidate.
- Desire to receive on-the-job training in several areas of Information Technology with advancement opportunities.
Employment Type
Full-Time
Key Skills
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