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You will be updated with latest job alerts via emailChildren and Families Department
Organisation: Leicestershire County Council
Work Location: County Hall Glenfield Leicester LE3 8RA
Worker Category: Hybrid Worker
Salary: 25998 - 27273 per annum(pro-rata for part-time)
Working Hours:18.5 & 37 hours per week
Contract Type: Permanent
Closing Date: 3rd August 2025
Interview Date(s): 13th & 14th August 2025
An opportunity has arisen for a well-organised and resilient individual to join the Children and Family Services Business Support Team as a First Response Childrens Service Agent. The main focus will be to act as the first point of contact for Childrens Social Care service users by telephone and email.
This role is part of the wider Business Support Service and as such an important part of this role is to provide back up to colleagues across locality areas and to assist in handling urgent work on a day-to-day basis.
What we offer:
About the Role
As a Childrens Service Agent you will join a friendly motivated team committed to providing excellent customer service.
Main duties and responsibilities:
A DBS enhanced check for a regulated activity is required for this post.
For information on our approach to the recruitment of ex-offenders please see our policy statement.
About You
To apply for this post you must respond to and provide evidence of the following essential criteria within your personal statement. This should be no more than 1000 words.
You must also have an understanding of and commitment toequality diversity and inclusion.
In addition we also expect you to shareour commitment to our valuesand will ask you to provide evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working
We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below. This may include requests for term-time working part-time hours compressed hours flexible start and finish times home/remote working etc.
Every role within the Council has a defined working style that determines where it can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories on the Our Working Stylespage on our career site.
For more information or an informal discussionplease contact:
Simon Parn -Senior Business Support Officer
Telephone: 0
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information see the How to Applysection on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.
Required Experience:
Unclear Seniority
Full-Time