RN Office Supervisor - Pulmonary
RN Office Supervisor - Pulmonary
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Job Description
About Our Company
Were a physician-led patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary multispecialty and urgent care providers serve millions of patients in traditional practices patients homes and virtually through VillageMD and our operating companies Village Medical Village Medical at Home Summit Health CityMD and Starling Physicians.
When you join our team you become part of a compassionate community of people who work hard every day to make health care better for are innovating value-based care and leveraging integrated applications population insights and staffing expertise to ensure all patients have access to high-quality connected care services that provide better outcomes at a reduced total cost of care.
Please Note: We will only contact candidates regarding your applications from one of the following domains: @ @ @ @ @ @ or @.
Job Description
Position Summary:
The Office Supervisor under the supervision of the Department Manager is responsible for planning organizing and coordinating daily operations to ensure quality patient care and be the liaison between the Physician and staff.
Essential Job functions:
Provides leadership and support in day to day operations within the clinical setting along with the Pod Liaison Clinical Coordinator/ Department Manager. Serves as a role model and consultant for staff. Demonstrates the ability to make decisions problem solve delegate and assure high quality and efficiency of staff. Demonstrates flexibility with various work schedules.
In collaboration with the Clinical Coordinator/ Department Manager ensures policies and procedures are properly communicated and adhered to. Ensures staff members are competent in emergency protocol and procedures.
Completes and populates Physician and staff monthly schedules. Maintains the automated schedule. Manage staff PTO requests. Identifies staffing needs in advance assists in utilizing resources effectively. Monitor and control overtime use. Manage weekly staff swipe reports.
Coordinates and assists with training monitoring and evaluation of staff. Plans and assists in the hiring and orientation of new office collaboration with Clinical Coordinator/ Department Manager evaluates clinical staff according to SUMMIT policy and provides ongoing feedback. Conducts an annual performance evaluation including obtaining physician input on each staff member of the department.
Works with QI/Practice Transformation and Department Manager to implement and create action plans for SUMMIT clinical quality improvement process at the POD level. Monitor all Quality dashboards.
Monitors departmental compliance with all applicable standards (OSHA HIPPA Occurrence Reporting); reports compliance concerns; ensures utilization of resources for resolution of issues.
In collaboration with Practice Transformation Department advances the departments technology including the use of the information technology and the implementation and appropriate use of the Electronic Medical Record Practice Management System Departmental /Ancillary systems. Serves as liaison between Care Management and Care Coordination in support of Meaningful Use which includes but not limited to;
Documentation of Information obtained during visit Vitals Smoking Demographic Patient Outreach 21-day overdue work list Pre-visit Planning Outreach for Screening Referral Tracking Clinical Summaries and patient education material as well as Patient Portal communications
With staff and Providers: Works with the physician POD Liaison(s) to ensure efficient office operations. Makes adjustments in workflow as necessary to ensure overall smooth functioning of the department and compliance of SUMMIT policies. Communicates with physicians and POD Liaison on regular basis to ensure seamless flow of communications. Resource for department to manage patient issues and concerns; reports back to Providers and Clinical Coordinator/Department Manager.
In collaboration with Nurse Educator maintains and expands staff competencies as well as implementing ongoing internal education programs and encouraging participation in outside continuing education. Increases operational efficiency in PODs through cross training of personnel. Supports any/all Career Ladder opportunities to bring staff to their highest potential.
In collaboration with Pod liaison and Clinical Coordinator/Department Manager implements customer service action plans.
Holds monthly POD staff meetings; communicates pertinent SUMMIT initiatives and information to staff. Attends Department Managers meetings.
All other duties as assigned.
General Job functions:
Delivers direct patient care within the scope of licensure and in accordance with SUMMIT policy.
Assumes accountability for the quality of care which he/she has delivered including maintaining standard precautions.
Collects lab specimens according to departmental guidelines. Accurately labels specimens.
Prioritizes patient care by implementing physician orders and nursing procedures.
Documents appropriately in the Electronic Health Record (EHR).
Assures all patients are correctly identified prior to providing and/or documenting care.
Communicates & provides care consistent with age cultural spiritual and developmental needs of the patient.
Maintains efficient patient flow.
Employs appropriate and timely use of Tasking in EHR.
Administers injections according to appropriate protocol. Documents injections accurately in EHR.
Appropriately demonstrates telephone triage protocols and document in EHR.
Effectively communicates problems concerns or issues to the Office Supervisor/Manager appropriately and promptly.
Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit.
Obtains vital signs: BP temp pulse height & weight accurately and completely as required. Documents appropriately in EHR.
Reviews and updates medication list in EHR. Demonstrates understanding of prescription control and prescription refill procedures. Accurately and completely documents known allergies in EHR.
Appropriately enters orders and schedules appointments in the Practice Management System (PMS) and EHR.
Provides referrals and/or consult orders appropriately and in a timely manner in the PMS and EHR.
Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste.
Maintains proficiency with department specific equipment troubleshoots and reports malfunctions promptly.
Facilitates transition of care to UCC/Hospital.
Checks and maintains logs for emergency equipment according to policy.
Assists in ordering and maintaining of all supplies as assigned.
Demonstrates flexibility with various work schedules.
Recognizes and performs duties which need to be performed although not directly assigned.
Education Certification Computer and Training Requirements:
Associates Degree Required; Bachelors Degree Preferred
2-4 Years related work experience required 5-8 Years preferred
State of Oregon RN License required
Basic Life Support (BLS) required
Valid Drivers license and Auto Insurance required
Advanced Cardiac Life Support (ACLS) preferred
Worked directly Ability to communicate in English both orally and in writing
Strong interpersonal and organizational skills
Ability to perform diverse work assignments with time limitations with a high degree of accuracy
Ability to use problem solving critical thinking and priority setting skills
Knowledge of current nursing practices and protocols
Ability to lead and manage a team with Physicians required
Standard Office Equipment (Phone Fax Copy Machine Scanner Email/Voice Mail)
Standard Office Technology in a Window based environment EHR PMS
Patient care equipment
Departmental/Ancillary systems as appropriate
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMDs benefit platform includes Medical Dental Life Disability Vision FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to and does not discriminate on the basis of race color religion creed gender/sex sexual orientation gender identity and expression (including transgender status) national origin ancestry citizenship status age disability genetic information marital status pregnancy military status veteran status or any other characteristic protected by applicable federal state and local laws.
Safety Disclaimer
OurCompanycares about the safety of our employees and Companydoes not use chat rooms for job searches or Companywill never request personal information via informal chat platforms or unsecure Companywill never ask for money or an exchange of money banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams visit file a complaint at Experience:
Manager
Employment Type
Full-Time
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