Operations Support Lead

This position serves as the lead worker in the NCOVR Business Operations and Customer Service Program. Duties will include but not be limited to leading and participating in service application intake application processing financial reconciliation financial and operational reporting written and oral correspondence with internal and external customers and assistance with management of Accounts Receivable contracts and budgeting.

This position is responsible for leading and supporting business operations and continuous improvement initiatives within the Business Operations and Customer Service Program in NCOVR. The position is responsible for managing and implementing improvements related to intake processing customer service records management and other activities in support of the NCOVR mission. The position helps to ensure the continual accountability for services in order to provide efficient business operations support to the entire NCOVR operation.

The position shall evaluate current workflow and make recommendations to improve efficiencies. They will train new staff and cross train existing staff. This position is actively involved in all automation efforts.

The position shall manage system data extracts and imports of information with vendor(s) to assist with service fulfillment. The Business Support Specialist shall troubleshoot hardware and software issues while analyzing user system issues to determine root cause and best course of action to resolve. The position

Management Preferences:

• Identifies issues problems and opportunities; applies effective methods to determine a course of action or develop suitable solutions.

• Compiles assimilates and organizes both printed and electronic information; applies data collection storage organization manipulation and analysis techniques.

• Uses office equipment and relevant technology (software and systems) to support organizational functions.

• Vital Records Experience

  
  

Completion of high school or equivalent and four years of progressively responsible secretarial or clerical/administrative/office management experience; or completion of a two-year secretarial science or business administration program and two years of progressively responsible secretarial or clerical/administrative/office management experience; or completion of a four-year program in a college or university preferably with major emphasis on coursework in business administration public administration or other related field; or an equivalent combination of training and experience.

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked education with the date graduated all work experience and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.

Applicants seeking Veterans Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions they must attach either a DD256 or NGB 22.

If applicants earned college credit hours but did not complete a degree program they must attach an unofficial transcript to each application to receive credit for this education.

Applicants may be subject to a criminal background check. All candidates selected for positions considered Positions of Trust will be subject to a criminal background check.

Applications for positions requiring specific coursework must be accompanied by a copy of the applicants transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service please visit the NACES membership website at Transcripts degree evaluations and cover letters may be uploaded with your application.

NOTE: Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status please contact Talent Acquisition at

To check the status of an application please log in to your NC Government Job Opportunities account and click Application Status.

For technical issues with your application please call the NeoGov Help Line at . If you have a technical issue with your Government Jobs account please call their Help Line at 1-.