Implementation Specialist
Implementation Specialist
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Job Description
Join us at Entrust
At Entrust were shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible global workplace we empower careers foster collaboration and build solutions that help keep the world moving safely.
Get to Know Us
Headquartered in Minnesota Entrust is an industry leader in identity-centric security solutions serving over 150 countries with cutting-edge scalable technologies. But our secret weapon Our people. Its the curiosity dedication and innovation that drive our success and help us anticipate the future.
Position Overview
The Implementation Specialist is responsible for solution delivery such instant Financial Issuance on customer environment and/or hosted environment . This position will manage installations and ensure customer success and satisfaction during the project delivery which includes setup installation and administration for clients purchased or outsourced technology and business process solutions.
Responsibilities:
Solution Delivery -85%
Solution deployment and configuration to meet the customer needs
Setup install and administer instant financial solutions for our customers. This may be done either remotely or at a customer site
Collaborate with project management team to deliver the solution to the customer in a timely matter.
Act as technical expert on the solution including participating in the requirements gathering and validation
Understand the customer need and work directly with client to manage initial access map and transfer data create process documentation
Test and troubleshoot functionality of installed systems; identify and documents technical issues to be escalated to the proper organization for resolution
Deliver solution training for customers Partner and IT personnel
Interact with System Administrators to apply software patches and perform upgrades to existing customer systems
Maintain high availability for contact to ensure timely and accurate response to all inquiries
Communicate effectively with external and internal customers/partner and provide information in a timely and accurate manner
Process improvement 15%
Provides feedback based on client experiences to the owner of the components part of the solution and process improvements
Create and maintain documentation to assist in future problem resolution
Participate and Propose process documentation and solution improvements
Basic Qualifications
Associates degree in Information Technology or equivalent
2 years of experience in an customer Software delivery
Ability to work non-standard hours as needed including evenings and weekends as customer initiates
Must be able to lawfully work within the US and have unrestricted work authorization for US
Preferred Qualifications:
Proficient problem solving and troubleshooting skills
Experience in general networking technologies and concepts
Experience configuring and maintaining Windows Server associated tool and utilities
Professional technical certification such as A MCSA MCSE or similar
Networking and/or Software Certificates such as Network and CCNA
SQL IIS TCP/IP VMware Cisco SAN LAN/WAN knowledge and experience
Experience supporting remote and mobile users and computing/communications
Experience with systems backup and recovery technologies
At Entrust we dont just offer jobs we offer career journeys. Here is what you can expect when you join our team:
Career Growth: Whether youre a budding developer or a seasoned expert were invested in your professional journey. With learning-forward initiatives and exciting challenges your growth is our priority.
Flexibility: Life is all about balance. Whether youre remote hybrid or on-site we offer flexible options that fit your lifestyle.
Collaboration: Here your voice matters. Our teams thrive on sharing ideas brainstorming solutions and working together to build a better tomorrow.
We believe in securing identitiesbut it doesnt stop there. At Entrust were passionate about valuing all identities. Our culture is built on diversity inclusion and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe were creating a community where everyone is encouraged to be themselves.
Ready to Make an Impact
If youre excited by the prospect of innovating growing your career and collaborating in a dynamic environment Entrust is the place for you. Join us in making a difference. Lets build a more secure worldtogether.
Apply today!
For more information visit . Follow us on LinkedIn Facebook Instagram and YouTube
Compensation Range:
The anticipated starting base pay for this position is: $28.81-$42.25 per hour (in the primary posting location). Actual compensation will be determined based on geographic location education skills and experience. This position is also eligible for the companys discretionary annual incentive addition to your pay Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical vision dental a generous 401(k) matching contribution life and disability insurance mental health coaching virtual fitness programs paid personal time off plus 12 paid holidays parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end suspend or amend any of its plans at any time in whole or in part.
For US roles or where applicable:
Entrust is an EEO/AA/Disabled/Veterans Employer
For Canadian roles or where applicable:
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation contact .
Recruiter:
Richa SrivastavaRequired Experience:
Unclear Seniority
Employment Type
Full-Time
