Member Services Manager
Member Services Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Overview
Contra Costa Country Club is seeking a full-time Member Services Manager to lead our Outside Services operation. This hands-on leadership role is responsible for delivering a seamless high-quality experience for members from arrival to departure.
Youll oversee the daily execution of services at bag drop cart staging club cleaning and the practice facility while training and motivating staff to uphold the highest standards of hospitality. The ideal candidate is energetic dependable and service-focused with the ability to lead by example and create a culture of professionalism and accountability.
Key Responsibilities
Supervise and schedule the Outside Services team (bag drop carts range etc.)
Ensure exceptional first and last impressions for all members and guests
Develop and implement training procedures to promote consistent top-tier service
Maintain clean organized and well-stocked cart and range areas
Proactively address member requests and concerns with professionalism
Support a team-focused environment with clear communication and daily direction
Monitor service flow during busy periods and adjust staffing or processes as needed
Uphold safety standards and help ensure a safe positive work environment
Qualifications
Minimum 1 year of experience in a golf hospitality or member-service leadership role
Strong interpersonal skills and a member-first mindset
Demonstrated ability to lead train and hold team members accountable
Excellent time management and organizational abilities
Willingness to work outdoors and lead by example in daily operations
Knowledge of golf operations is a plus
Valid drivers license required
Why Join Contra Costa Country Club
Be part of a respected private club with a high standard of member service
Supportive leadership and a tight-knit team environment
Opportunities for growth and recognition within club operations
Compensation: $68640
Schedule: Tues-Sat
Required Experience:
Manager
Employment Type
Full-Time
