Sr. Workplace Services Concierge

As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasnt changed were here to stop breaches and weve redefined modern security with the worlds most advanced AI-native platform. Our customers span all industries and they count on CrowdStrike to keep their businesses running their communities safe and their lives moving forward. Were also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. Were always looking to add talented CrowdStrikers to the team who have limitless passion a relentless focus on innovation and a fanatical commitment to our customers our community and each other. Ready to join a mission that matters The future of cybersecurity starts with you.

About The Role:

As a member of the Global Real Estate & Workplace Services team (GREWS) the Sr. Workplace Services Concierge must have a passion for hospitality and customer service ensuring every in-office experience is functional productive and memorable for our fellow CrowdStrikers visitors and customer partners alike. The individual must maintain a continuous focus on delivering world class service with a hospitality-first mindset infused within every interaction. The individual must have the ability to work independently and adhere to pivotal business and operational timelines and service deliverables.

What Youll Do:

• Serve as the main point of contact for visitors greeting and welcoming guests to the site directing them appropriately and notifying company employees of the visitor arrival

• Assist in the execution of all in-office workplace service events and/or employee activities partnering with larger GREWS team members to ensure experiences are timely for all

• Assists with company local events & meetings (onsite/offsite conference room reservations catering dcor coordination etc.)

• Assists with pre-event coordination and planning room/space set-up and post-event reset of physical spaces including training and conference rooms

• Supports new-hire and onboarding process including workspace preparation arrival and access credentials and site familiarization

• Maintains security by following approved procedures in partnership with Global Physical Security

• Maintains safe and clutter-free reception area serving as the first impression moment for arrivals to the CS office

• Serve as the local subject matter expert for visiting staff as it relates to hotels restaurants team building activities and general area knowledge

• Responds to all workplace inquiries assesses needs or issues and takes the necessary corrective action. Follow-up with proper leadership escalation or documentation where necessary

• Maintains accurate inventory levels and procures office supplies; including but not limited to snacks/supplies for break area copy center shipping/courier supplies

• Receives sorts and forwards incoming mail. Maintains and routes publications

• Coordinates the pick-up and delivery of express mail services (FedEx UPS etc.)

• Office administration tasks as necessary (vendor setup purchase orders invoice processing etc.)

Executive Briefing Center Key Accountabilities Include:

• In coordination with the Briefing Center Manager this role supports our VIP customers in welcoming them to the Briefing Center and supporting a world class experience
• Ensure the arrival experience is world class anticipating customer needs with readiness but not limited to name badges name tents gifts and room set-up
• Cross-functional coordination with briefing program resources
• Partner with appropriate workplace resources when needed for:
  • technical assistance
  • plant/floral service
  • pantry restocking
  • janitorial services
  • catering support
  • heating/cooling adjustments or other building needs

What Youll Need:

• Minimum of 2 years professional experience

• Previous EBC experience preferred

• Office Services or Reception related experience preferred. Previous hotel/hospitality front-of-house experience is also welcomed

• Exceptional written and verbal communication skills including ability to communicate with all levels of staff clients and external professionals

• Ability to interact with people at all levels including senior management

• Basic understanding of local building and fire codes Fire/Life/Safety plans and Environmental Health & Safety standards is welcomed

• Demonstrated ability to work independently and prioritize multiple tasks

• Flexibility to perform job tasks outside of job description when necessary

• High level of integrity and ethics with the ability to maintain confidentiality

• Strong working knowledge of Microsoft Office Suite and G Suite products

#LI-AI1

#LI-SC1

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks geographic neighborhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

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