Customer Service Representative
Customer Service Representative
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Job Description
Key Responsibilities:
Greet clients and pets warmly creating a positive first impression
Answer phone calls emails and messages promptly and professionally
Schedule and confirm appointments procedures and follow-up visits
Maintain accurate client and patient records in our practice management system
Process payments invoices and assist with insurance claims if applicable
Provide client education and answer questions about clinic services medications and policies
Communicate with veterinary staff regarding patient needs and client concerns
Maintain a clean and organized reception area
Assist with filing inventory management and general administrative duties
Handle emotionally charged situations with empathy and professionalism
Qualifications:
High school diploma or equivalent required
Previous experience in a veterinary medical or customer service setting preferred
Excellent communication and interpersonal skills
Comfortable using computers and veterinary software systems (experience with insert software if applicable is a plus)
Ability to multitask and stay organized in a fast-paced environment
A genuine love for animals and commitment to their care
Bilingual skills are a plus but not required
You MUST be able to work weekends holidays and have a flexible schedule. We offer competitive pay paid vacation time benefits for full time employees and discounted animal care for your pets. If you are interested in becoming a part of our team please respond to this job posting ONLY. No phone calls to the hospital please. We are looking forward to receiving your application. Thank you.
Work Environment & Schedule:
Fast-paced team-oriented veterinary clinic
May require working evenings weekends and some holidays
Ability to sit stand and move around the clinic for extended periods
Occasional handling of pets (dogs cats and other small animals)
Benefits:
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
10 hour shift
8 hour shift
Day shift
Monday to Friday
Weekend availability
**Benefits:**
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health insurance and retirement savings options.
- Generous paid time off.
- Opportunities for professional development and continuing education.
- Employee discounts on veterinary services and products.
- A supportive and inclusive work culture that values teamwork respect and individual growth.
Why Join Us
At Mauer Animal Clinic we are passionate about providing exceptional care to our patients and outstanding service to our clients. You will work alongside a supportive animal-loving team that values communication compassion and continuous learning. If youre enthusiastic about animals and love helping people wed love to hear from you!
**How to Apply:**
If you are a compassionate and dedicated individual who shares our commitment to providing excellent veterinary care and fostering a positive work environment we encourage you to apply! Please submit your resume and a cover letter outlining your qualifications and interest in the position to this post.
At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Heres what you can expect when you join our team:
Tailored development programs mentorship and career pathing to help you achieve your unique goals.
Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.
Health dental vision life insurance and mental health resources to support your overall well-being.
Generous paid time off and holidays because your personal time matters.
A supportive collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
