Employer Active
Job Alert
You will be updated with latest job alerts via emailJob Alert
You will be updated with latest job alerts via emailJob Summary:
Under general supervision the bilingual customer service representative will take incoming calls use chat and complete outbound calls as necessary to assist their customers with answering frequent questions providing detailed information processing of customers concerns and inquires. Our bilingual customer service representatives must practice active listening be empathic and the ability to always communicate clearly with the customer in a positive and professional manner. This is a Full Time and In Center position.
Job Duties:
Key Qualification:
Requirements:
Fluent in Spanish is a requirement for this job role!
Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers.
Knowledge of contact center technology.
Excellent typing skills must type minimum twenty.
Strong Computer skills with proficiencies in Excel and Word.
Excellent command of the Spanish and English language effective use of grammar skills.
Excellent communication etiquette.
Great customer service is expected on every call with our customers: personalize your call be competent with the information & assistance you deliver to your customer patient & polite and be initiative-taking in offering solutions and assistance. These factors have the biggest influence on our customer experience and are measured through quality monitoring and continuous improvement.
North End Teleservices LLC is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race color national origin religion gender gender identity sexual orientation disability veteran status age marital status citizenship status or any other status protected by law.
Required Experience:
Unclear Seniority
Full-Time