Bilingual SNAP Assistance Specialist
Bilingual SNAP Assistance Specialist
Posted on :
26-07-2025
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1 Vacancy
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Job Description
Position Title: Bilingual SNAP Assistance Specialist
Supported by: Iowa SNAP Manager
FLSA Status: Non-Exempt Full-Time
Our Story:
Food Bank for the Heartland has connected our communities with food resources and hope since 1981. The fight against hunger is our ongoing collaborative effort. We work with individuals organizations food manufacturers and distributors grocery stores the USDA and Feeding America to procure food and purchase food to supplement donations. Through the collective power of our leadership employees partners volunteers and donors we can reach more communities serve more people and address food insecurity more directly and effectively. As new needs arise we are ready.
Our Philosophy: Every service we provide program we offer and decision we make is rooted in our core Mission Vision and Values.
In Short:
The SNAP Assistance Specialist plays a vital role in carrying out our mission of eliminating hunger in the Heartland by assisting neighbors seeking information and guidance about the Supplemental Nutrition Assistance Program (SNAP) helping them understand basic eligibility criteria completing the initial application process and answering neighbor questions regarding status. The Specialist will provide exceptional customer service via phone and email ensuring that neighbors receive accurate and timely assistance to address their food needs.
Your Mission:
Supported by: Iowa SNAP Manager
FLSA Status: Non-Exempt Full-Time
Our Story:
Food Bank for the Heartland has connected our communities with food resources and hope since 1981. The fight against hunger is our ongoing collaborative effort. We work with individuals organizations food manufacturers and distributors grocery stores the USDA and Feeding America to procure food and purchase food to supplement donations. Through the collective power of our leadership employees partners volunteers and donors we can reach more communities serve more people and address food insecurity more directly and effectively. As new needs arise we are ready.
Our Philosophy: Every service we provide program we offer and decision we make is rooted in our core Mission Vision and Values.
In Short:
The SNAP Assistance Specialist plays a vital role in carrying out our mission of eliminating hunger in the Heartland by assisting neighbors seeking information and guidance about the Supplemental Nutrition Assistance Program (SNAP) helping them understand basic eligibility criteria completing the initial application process and answering neighbor questions regarding status. The Specialist will provide exceptional customer service via phone and email ensuring that neighbors receive accurate and timely assistance to address their food needs.
Your Mission:
- Customer Service and Support: A vital part of this position include providing clear accurate and empathetic responses to neighbor inquiries related to the Supplemental Nutrition Assistance Program (SNAP). Answer inbound calls promptly always maintaining professionalism and compassion. Additionally you will guide applicants through the SNAP application process ensuring that all required information is gathered correctly and that individuals understand the necessary documentation and next steps to complete their applications.
- Issue Resolution and Documentation: Addressing and resolving neighbor complaints concerns and issues ensuring that any complex cases are escalated to the appropriate staff for further assistance. All interactions must be accurately documented in the case management system (Oasis Insight Services) to maintain proper tracking and follow-up. This ensures continuity in service and effective case resolution.
- Confidentiality and Compliance: Maintaining confidentiality and safeguarding client information is critical. You will ensure that all interactions and information are handled in accordance with state and federal privacy regulations upholding strict compliance standards.
- Collaboration and Continuous Improvement: You will work closely with team members and supervisors to identify opportunities for process improvements. Sharing insights and suggesting solutions will help enhance overall efficiency and effectiveness in service delivery.
- Other duties entrusted within your scope of practice.
Knowledge Skills and Abilities:
- Commitment to the FBFH mission and values.
- Ability to engage with diverse populations and community groups with cultural sensitivity and respect for all individuals.
- Knowledge of SNAP eligibility requirements application processes and benefits is a plus (training will be provided).
- Computer and technology skills around Microsoft Office data management systems and general technology.
- Effective interpersonal and communication skills to be able to work effectively with internal and external stakeholders.
- Ability to maintain patience and professionalism in challenging or sensitive situations.
- Self-motivated and able to work independently as well as part of a collaborative team.
- Ability to consistently commit to trustworthiness dependability and reliability.
- Ability to establish credibility trust and partnership at all levels in the organization.
- Ability to attend mandatory quarterly in-person meetings.
Your Story:
- Minimum of one (1) year experience in customer service preferred.
- High school diploma or GED required.
- Knowledge of SNAP policies and procedures is a plus but not required (training will be provided).
- Bilingual in Spanish and English is required
- Lived experience with the impacts of systemic racism or marginalization is a plus.
About The Team:
Everyone at Food Bank for the Heartland from our administrative staff and warehouse employees to our team members working in partnership in the various community locations shares a common vision: to help eliminate hunger in our service areaone initiative program and thoughtful decision at a time. Our culture is committed to welcoming you to our table supporting your passion and drive and focusing on diversity growth and community involvement.
This role is vital to the Food Bank for the Heartlands Facilities team and is directly supported by our Iowa SNAP Manager. This position is a remote position but will be required to attend quarterly in-person meetings at the Food Bank for the Heartland facility.
We provide an environment to help you succeed.
Food Bank for the Heartland is an equal-opportunity employer and were excited to work with talented and empathetic people of all identities. As required by law and in line with our commitment to diversity inclusion belonging and equity FBFH does not discriminate based on someones identity in any aspect of hiring or employment. Our code of conduct provides a beacon for the kind of company we strive to be and we celebrate our differences. FBFH will consider all qualified applicants.
FBFH is committed to inclusions. As part of this commitment FBFH welcomes applications from individuals with disabilities and will work to provide reasonable accommodation. If reasonable accommodations are needed to participate in the job application or interview process dont hesitate to get in touch with
We support your well-being.
We offer medical retirement supplemental and leave benefits. We have resources such as our Employee Assistance Program to support your mental health.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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