Bi-lingual English/Spanish BDC Customer Service Representative
Bi-lingual English/Spanish BDC Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
At theHiley Automotive Group we know to be best-in-class in the industry and to succeed that we need the best people. Thats why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work an engaging and collaborative environment recognition for performance and opportunities for growth and advancement.
Benefits
- Medical and Dental
- Paid Time Off
- Competitive Pay and Bonus Structure
- Life Insurance
- Professional Development
- Holiday Pay
- 401(k) available at most locations
- Merit increase after 90 day probationary period giving you pass your evaluation
Responsibilities
- Answer customer calls and establish follows-up with service appointments.
- Respond quickly to internet phone and live chat inquiries using email scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Follow up with missed appointments
- Participate in team and process development sessions keeping positive relationships with teammates sales teams and dealership management.
- Utilize BDCtracking system daily.
Qualifications
- Bi-lingual English/Spanish
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills including Word Excel and Outlook (and preferably dual-screen experience)
- Able to work any days/hours the BDC is open
- Automotive knowledge a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
