Senior Staff Network Engineer - Federal
Senior Staff Network Engineer - Federal
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Salary Not Disclosed
1 Vacancy
Job Description
Please Note:
This position requires passing a ServiceNow background screening USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered.
About the Job
We are seeking a highly motivated and experienced Senior Staff Cloud Network Engineer to join our team in delivering world-class network solutions to our customers. You will play a pivotal role in designing implementing and maintaining secure and scalable network infrastructures that meet the unique needs of customers.
What you get to do in this role:
- Design and deploy networks based on business and technical requirements.
- Partner with project and program managers to meet overall timelines and resolution of issues.
- Operate and troubleshoot networks to identify and resolve issues quickly.
- Take a lead role in the engagement and mitigation of outage-causing events or issues.
- Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
- Perform non-critical investigations into functionality that is not working as desired.
- Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
- Review consult and prepare for planned changes to our cloud production environment.
- Participate in rotating on call schedule with other members of the team including weekends.
- Partner with teams to plan and execute software code upgrades and device maintenance.
- Partner with the Site Reliability Engineering (SRE) and Network Reliability and Resiliency (NR2) teams to provide mentorship and input on operational process procedures and improvements achieving operational readiness and excellence.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 8 years experience in networking including routing switching security and load balancing.
- Experience in one or more automation languages (Python Ansible Terraform PowerShell shell scripts Perl) required.
- Familiarity with automation driven network environments is a plus.
- 6 years of experience in working on Internet and data center networks.
- Possess expert understanding of and have experience with most of the following network technologies: BGP MPLS ISIS OSPF HSRP/VRRP IPSEC IPv6 SNMP.
- Deep hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools.
- Familiarity with Cisco IOS and JunOS operating systems required.
- Experience with network monitoring applications such as Splunk Grafana and ThousandEyes is a plus.
- Azure Web Apps: developing deploying debugging and supporting web applications Java PHP Python etc. on Windows or Linux.
- Ability to partner with peers who are globally distributed is a key part of this role.
- Passion for customer experiences and focus on delivering high quality support.
- Strong communication skills and empathy for customers.
- Ability to learn new technology in a fast-paced environment.
- Ability to deal with ambiguity.
GCS-23
Additional Information :
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law.
At ServiceNow we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations including Export Administration Regulations (EAR) ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
