Deputy Manager
Deputy Manager
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Job Description
Deputy Manager
Reference Number: JR248914
Location: Kaplan Living Glasgow
Working Pattern: Full Time 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Salary: 30000 per annum
We are looking for a Deputy Manager to join our team.
Were looking for a passionate professional to join Kaplan Living in the role of Deputy Manager for our student residence in the heart of Glasgow.
Reporting to the General Manager you will assist with the running of the residences ensuring a first-class residential and customer experience. To be considered for the role you will need to demonstrate a track record of delivering excellent customer service strong attention to detail and experience in managing people. Youll be part of a team which will provide a home from home atmosphere to international students offering a vibrant social community and a safe secure environment where students can relax.
Main responsibilities
Assist in the management of the property
To assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students parents and stakeholders
Embrace the more than just a room philosophy of Kaplan Livings student welfare and support services.
Deputise for the General Manager in their absence
To ensure the property achieves the best possible occupancy and financial performance
A detailed job description can be viewed here. If the link does not work for you please copy and paste the following URL into your web browser: youll bring to the role
Possess leadership and excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
Have a passion for customer care and a sensitivity to student needs
Experience in customer service hospitality or student service provision ideally in an accommodation related area
Experience of budget management and working to agreed budgets
Have strong IT skills (MS Word Excel etc.) and be adaptable to foster new skills to operate Kaplans internal management systems
Ability to offer flexibility in working hours including the provision of out of hours support in an emergency if required
Able to prioritise workload and meet deadlines
Be conversant with the requirements of the ANUK Accreditation Scheme
Be willing to undertake training as required
Experience of Health and Safety legislation would be ideal but we would also be open to training a candidate who can display high levels of common sense and a willingness to learn. Importantly youll be full of positive energy which you use to lead and influence colleagues and students towards successful outcomes.
What we do
Part of Kaplan Inc. one of the worlds most diversified education businesses Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer
As well as a competitive salary hybrid/home working where possible and paths for career progression we offer a comprehensive benefits package that includes:
28 days annual leave*
Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity Adoption Shared Parental and Paternity/Partner pay which is well above statutory levels
Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
Please apply with CV and cover letter no later than 11pm on Thursday 7th August 2025. Note we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Additional Application Information
Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including childrens barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young addition to the DBS check for roles that include teaching or coaching a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.
Application Support
If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team .
Disability Confident Scheme and Reasonable Adjustments
At Kaplan International we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals regardless of age disability sex sexual orientation gender reassignment or identity pregnancy and maternity race religion or belief and marriage and civil partnership.
Following the submission of an application applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.
Required Experience:
Manager
Employment Type
Full-Time
