Programme Manager - EMEA Enterprise Client Delivery
Programme Manager - EMEA Enterprise Client Delivery
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Job Description
An Inclusive Impactful Place to Work
At INSTANDA we are passionate about transforming how insurance is experienced by everyone everywhere. We believe in making insurance more accessible consumable and frictionless for all. Insurance Carriers and MGAs around the world count on our platform and people to help them achieve this and more.
INSTANDA was created by looking at the insurance world through a different lens and our inclusive culture is reflective of this. Our growing team of 250 people are encouraged to excel and push themselves in a supportive environment.
At INSTANDA youre not just part of a team; youre part of a global community where shared success means shared rewards.
If youre ready to join a pioneering global business at the forefront of insurance technology innovation were ready to hear from you.
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The Role:
The Programme Manager will lead delivery on large complex enterprise clients managing multiple concurrent workstreams and cross-functional teams. They will ensure delivery to time cost and quality while maintaining strong governance and stakeholder engagement. This also includes management of issues risks and project change requests to ensure successful and on-time project delivery
This role is UK based primarily remote working with some travel required to our London Office.
What you will do:
- Lead cross-functional teams across multiple geographies and time zones ensuring alignment and accountability.
- Establish and maintain appropriate governance structures and delivery models tailored to enterprise client needs.
- Act as a trusted advisor to senior client stakeholders fostering long-term strategic partnerships.
- Collaborate closely with Tier 1 System Integrators (SIs) to ensure seamless delivery and integration.
- Own and manage the delivery P&L ensuring financial targets are met and profitability is maintained
- Drive continuous improvement initiatives across programmes to enhance delivery efficiency and client satisfaction.
- Responsible for ensuring the timely production of client contracts that accurately represent scope of implementation and associated baselined plans
- Work closely with the sales and accounts teams to provide accurate and timely support of new business or growth opportunities including estimates and scope
- Coach mentor and motivate Project Teams and Project Managers
- Adhere to INSTANDAs information security policies guidelines and best practices to protect our company and our clients.
- Contribute to a culture of security awareness within the company.
Requirements
Essential:
- 8 years of experience in leading complex enterprise programmes preferably within the insurance or financial services sector. Proven track record of managing delivery P&L and working with Tier 1 SIs.
- A Leadership mentality with the ability to grow and develop talent
- Experience in delivering digital products using Agile methodology
- Proven ability to build trusted relationships with senior client stakeholders.
- Experienced managing multiple priorities while managing clear communication with all stakeholders
- Experience in a client facing role demonstrating excellent relationship building skills with a knack to managing difficult messages
- Excellent written and verbal communication skills with a track record in expressing technical concepts in everyday language
- Experience of People Management
Desirable:
- Experience working for a start-up or fast paced technology focused company
- Experience in migrating books of business / data migration.
Benefits
- Competitive salary
- Generous 28 days holiday allowance in addition to public holidays.
- For every year of service you complete well give you an additional days holiday (max. 5 days)
- One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin.
- Freedom Pass work up to 4 weeks of the year from anywhere.
- FlexiBank you decide when to use your public holiday allocation.
- Hybrid Working approach varying with the nature of your role.
- Life cover; income protection and participation in the company pension scheme
- All employees are included in the company discretionary bonus scheme
- 100 per month to put towards wellness activities.
- Annual learning & development allowance of 1250
- Free access to LinkedIn learning and Microsoft ESI learning platform
Additional info:
Our recruitment process will be:
- HR interview 30 minutes.
- Technical interview 60 minutes.
- Online assessment 45 minutes.
- Final Competency based interview 60 minutes.
Our company was built by looking at the world through a different lens and our culture today reflects that by encouraging you to be yourself speak your mind and share your opinions. We want people who want to push themselves be part of something great and be prepared to challenge if they think there is a better way. Collaboration sits at the heart of how we operate it has fueled our growth enormously and our aim to be world class.
We want everyone to be the best they can be throughout our recruitment process; if you require any additional adjustments please let us know. Visit for more information
INSTANDA has an in-house recruitment team which focuses on sourcing great candidates directly. INSTANDA does not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies we have a PSL in place so please do not contact managers directly.
Required Experience:
Manager
Employment Type
Full-Time
