Collections Clerk
Collections Clerk
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Job Description
ABOUT US
Almost 1.2 million residents call York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2041. Our geography which is comprised of about 1800 square kilometers over nine different municipalities is as beautiful interesting and diverse as our government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canadas Best Employers by Forbes we offer a collaborative progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace aligned with our vision to create strong caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health dental and life insurance access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for day-to-day products and services.
- Inclusive and Diverse Workforce - Were committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential participate freely in society and live with respect dignity and freedom from discrimination. Our robust Inclusion Diversity Equity and Accessibility program continues to grow and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
This position is responsible for providing operational support to the Provincial Offences Office and Business Operations including collecting defaulted Provincial Offences Act (POA) fine amounts through case assessment and legislative processes using direct negotiation methods specialized collection assistance and/or commencing legal enforcement proceedings. Also responsible for contact handling reporting court management systems/process support liaising with Provincial partners and collections agencies where appropriate.
WHAT YOULL BE DOING
Acts as a Clerk of the Court as defined by the Courts of Justice Act liaises with various ministries and government agencies regarding unpaid defaulted fines drivers license suspensions/reinstatements and plate denials as appropriate.
Handles daily internal collection processes and other administrative sanctions or enforcement mechanisms including Final Notices property tax roll license suspension and plate denial.
Lists defaulted fines with third party collections agencies in accordance with approve policies and procedures; provides administrative support to agencies and assists with auditing of agencies.
Assists with auditing third party collections agency defaulted fine collections performances.
Collects unpaid fines by contacting debtors gathers verifies information; identifies options available to the debtor to secure the payment; negotiates payment terms as per Regional and Provincial Offences policy and procedures.
Reviews and monitors license suspension files plate denial files and payment plan files to ensure debtors agreements and obligations to pay have been fulfilled and up to date.
Identifies default accounts requiring legal action makes recommendations to management for administrative sanctions and civil fine enforcement in accordance with regulations and policies.
Prepares legal documents to proceed to civil enforcement and other legal activities such as completion of submission of proof of claims to Trustees and filing of claims in courts for garnishment of debtors wages or seizure and sales of lands.
Responds to inquiries and communicates with the public regarding fines.
Completes follow up and documentation with non-compliant debtors; refers to management for direction.
Assesses and approves or defers to Justice of the Peace time extension applications in accordance with POA regulations.
Reviews and identifies uncollectible accounts; provides management with documentation in support of a write-off recommendation.
WHAT WERE LOOKING FOR
Successful completion of a Post Secondary Certificate/Diploma (1 year or more) in Business Administration Legal Administration or related field or approved equivalent combination of education and experience.
Minimum two (2) years experience in the collection of outstanding debts.
Knowledge of municipal finance and accounts receivable legislation collection and small claims court methods and procedures.
Demonstrated knowledge of relevant Standards Acts and Regulations.
Knowledge of and ability to use applicable systems and collection software applications.
Knowledge of Ontario Court of Justice administration procedures and policies.
Knowledge of general office procedures including records management systems.
Demonstrated ability in the Regions core competencies.
Strong ability to develop relationships and work in a welcoming and inclusive environment where diversity is celebrated and where everyone can develop to their full potential.
Sound verbal and written communication skills required and the ability to deal effectively and efficiently with Regional staff the public counsel and other government agencies.
Employment Type
Full Time
