Field Service Operations Manager

This individual will provide leadership in motivating managing and evaluating field service management and team members in the North Texas stores (McKinney Irving and Fort Worth). He/she will manage the field service operations to ensure customer satisfaction. He/she will be responsible for meeting with customers and driving sales. Field management responsibilities include overall scheduling customer management coordination and allocation of resources.

$90000 - $110000 / year

Compensation & Benefits:
32% bonus potential
Comprehensive benefits package
Training and development as well as opportunities to grow within the organization

Specific Duties Include:
Collaborate with the Service Mangers of the three North Texas locations: McKinney Irving and Fort Worth.
Demonstrate leadership in all aspects of the field service operations.
Coach and mentor field service employees on a regular basis with regards to efficiency productivity rework and gross margin.
Ensure customer satisfaction. Work with the field service team to know the customers current and future expectations and work with all store departments to resolve customer concerns.
Understand and communicate the quarterly Profit Sharing program to employees.
Oversee the scheduling of all field service work and assignments.
Oversee the timecard review and signoff for all technicians.
Ensure work orders are charged out in a timely and in a profitable manner.
Ensure the processing of warranty claims timely monitoring of warranty sub-ledger for all pieces of equipment.
Manage and maintain company property including equipment and vehicles. Inventory company-purchased tools and follow checkout guidelines.
Provide feedback to improve processes and customer satisfaction.
Facilitate or participate in monthly safety meetings.
Review monthly Risk Management Report by location with the General/Store Manager.
Create and monitor annual field service benchmarks and budget in alignment with the companys financial and operational objectives.
Review all receivables at least monthly. Establish collection plans and monitor aggressively. Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings conducting regular team meetings encouraging an open-door policy and proactively seeking feedback from team members.
Foster an engaged work environment within the location/s encouraging accountability open communication teamwork and a commitment to serving the customer.
Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
Ensure that the company/location reputation and image in the community is consistent with RDO Integrated Controls Core Values and that business relationships with all stakeholders are not compromised.
Manage the evaluation allocation and management of physical and financial resources and administer the hiring development/training management evaluation and effective assignment of people resources.
Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Proactively seek and participate in available company-sponsored training in an effort to develop and advance knowledge base and skill set.
Maintain a positive and professional working relationship with peers management and support resources with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:
Previous service supervisory/management experience
Excellent customer service skills
Excellent oral and written communication skills
Strong computer skills
Industry experience preferred
College degree preferred
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Required Experience:

Manager