Field Support Representative (FSR) Electronic Flight Bag
Field Support Representative (FSR) Electronic Flight Bag
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Salary Not Disclosed
1 Vacancy
Job Description
Title:
Field Support Representative (FSR) Electronic Flight BagAbout KBR:
At KBR We do things that matter.
We deliver science technology and engineering solutions to governments and companies around the world. KBR employs approximately 38000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology value-added services and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR We Deliver.
KBR in Australia
With over 65 years working on some of Australias largest and most complex projects KBR has unmatched experience supporting the nations critical infrastructure energy transition and national security priorities. KBR has around 2000 employees throughout Australia who are focused on delivering innovative technology and engineering solutions for a safer more secure and sustainable future.
Belong Connect and Grow at KBR
At KBR we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to and ongoing journey toward being a People First company. That commitment is central to our team of teams philosophy and fosters an environment where everyone can Belong Connect and Grow. We Deliver Together.
The opportunity:
The Electronic Flight Bag (EFB) Field Support Representative (FSR) plays a critical role in supporting the operational readiness and effectiveness of the Australian Defence Force (ADF). This position provides front-line user-focused technical support training and guidance to EFB users across the ADF ensuring the seamless integration and use of EFB hardware and software in line with HQ(AC) and IC3SPO directives.
The FSR acts as a trusted advisor and first point of contact for users requiring support with EFB systems ensuring timely resolution of issues consistent application of best practices and alignment with operational standards. The FSR also contributes to the broader sustainment and development of the EFB capability through technical writing business analysis testing and system configuration.
This is a full-time permanent role based in Townsville with opportunities to support wider ADF locations as required.
In this position you will have responsibility of:
Ensure ADF EFB hardware and software is available for use by clients IAW HQ(AC) and IC3SPO direction.
Provide Ground Support & Training to ADF EFB users.
All support requests made directly to the FSR are actioned within 24 hours where actioned means that action has commenced to resolve their query issue; or other support needs. (KPI)
Provide technical advice and direction to users consistent with the Service approved TMP training materials and courseware.
Provide support to the EFB system administration and engineering team with respect to requirements definition system architecture development and execution of test plans.
Develop knowledge of JMPS IOT assist local Mission Planning System users.
Maintain administrative responsibilities IAW KBR policy including but not limited to Workday Goals and Milestones.
As the ideal candidate you will bring:
Essential:
Previous experience working within or closely alongside the Australian Defence Force.
Strong knowledge of ADF aviation operations and systems particularly in relation to the EFB and mobile device management.
Proficient in using EFB systems on Apple iOS devices with working knowledge of supporting infrastructure.
Skilled in developing training content support materials and providing structured instruction to end-users.
Excellent verbal and written communication skills with the ability to engage and influence a wide range of Defence stakeholders.
Eligible to obtain and maintain an Australian Government Security Clearance (minimum NV1 NV2 preferred).
Desirable:
Background in aviation as aircrew maintenance or operations.
Understanding of SharePoint mobile device management (MDM) systems and Mission Planning Systems.
Prior experience within the Defence Industry or in support of ADF aviation operations.
What we will offer you:
A workplace culture certified as a Great Place To Work
Flexible working conditions
Competitive salary (including annual reviews)
Paid Parental leave
Paid Reservist leave
Income protection
Corporate rewards
Salary packaging/Novated leasing
Discounted employee stock purchase plans
Flu shots skin checks and private health insurance discounts
Career development: Online learning mentorship and career pathways
If youre ready to shape tomorrow lets get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land sea community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
