Relationship Manager
Relationship Manager
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Job Description
Position Summary
About Us
Grover Gaming now proudly a part of Light & Wonder Inc is a leading force in the charitable gaming industry. Our mission is to deliver world-class gaming solutions to non-profit organizations throughout New Hampshire including veteran and fraternal organizations. With a strong focus on innovation exceptional service and unmatched support were transforming how our non-profit partners generate the revenue they need for the causes that matter most locally regionally and nationally.
Position Overview
We are seeking a highly motivated and customer-focusedRelationship Managerto join our growing team. This individual will be the primary point of contact for our charitable gaming partners guaranteeing their long-term satisfaction and success to ensure this role youll build encourage and maintain strong relationships provide top-tier service and act as a trusted advisor in a fast-paced and competitive environment. Grover Gamings partnerships with our non-profit organizations are not transactional they are relationship based and our success is based on that relationship. The position requires daily travel throughout the state of New Hampshire. The position provides a base salary plus monthly bonus potential company vehicle gas card credit card and phone
Key Responsibilities
Client Relationship Management:Serve as the main point of contact for assigned customers fostering long-term relationships through regular communication onsite visits and responsive service.
Customer Retention:Proactively identify and address customer concerns ensuring satisfaction and loyalty are preserved.
Product Expertise:Maintain a thorough understanding of our games systems and promotions to help customers maximize their revenue and player engagement.
Problem Solving:Act quickly and effectively to resolve customer issues or concerns coordinating with internal departments as needed.
Training & Support:Provide guidance training and continuous education to partners on products system updates and best operational practices.
Partner Resource: Develop an understanding of the rules and regulations of the state of New Hampshires charitable gaming industry and those specific to our products in order to be a resource for our partner organizations.
Flexibility:Work a non-traditional schedule when necessary including nights and some weekends to host and support partner events or urgent service needs.
Competitive Awareness:Stay informed about industry trends competitor activity and partner challenges to help maintain our position as the industry leader.
Qualifications
Requirements
3 years in account management customer success or relationship-focused roles (gaming/technology or hospitality industry a plus)
Exceptional interpersonal communication and conflict-resolution skills
Strong organizational and time-management abilities
Adaptability and flexibility to meet the demands of a dynamic industry
Passion for helping customers succeed
Willingness to travel throughout the state of NH and work outside standard business hours when needed
Preferred Requirements
Bachelors Degree
Why Grover Gaming / Light & Wonder
Join a passionate team in one of the most exciting and rapidly growing sectors of the gaming industry
Be part of a mission-driven organization that supports charitable organizations and their causes
Competitive salary and benefits
Opportunities for advancement and growth
A culture built on innovation integrity and service
#LI-TD1 #LI-Onsite
Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. If youd like more information about your equal employment opportunity rights as an applicant under the law please click here for EEOC Poster.
Required Experience:
Manager
Employment Type
Full-Time
