Sr. Manager Service Desk

About the Role:

The CrowdStrike IT Service Desk (ITSD) is seeking a Senior Manager IT Services (EMEA) to help lead and transform our global service delivery operations. This strategic leadership position will oversee our EMEA team within the ITSD organization developing and executing long-term strategies while ensuring operational excellence in supporting CrowdStrikes rapid growth. This role is critical in shaping the future of IT service delivery with a particular focus on user experience executive support and globally deployed enterprise solutions. This role is in-office and based out of our Barcelona office.

What Youll Do:

• Execute on strategic initiatives to enhance service delivery across global IT operations

• Lead a team of managers and technical staff providing mentorship and career development

• Identify implement and measure process improvement initiatives

• Create and maintain executive-level relationships across the organization

• Oversee service level agreements KPIs and performance metrics across IT Service teams

• Design and implement scalable support models to accommodate company growth

• Drive innovation in service delivery through automation and process optimization

• Partner with senior leadership to align IT services with business objectives

• Manage vendor relationships and contracts

What Youll Need:

• 12 years of progressive IT experience with 5 years in leadership roles

• Proven track record of building and leading high-performing technical teams

• Advanced knowledge of ITIL framework and service management best practices

• Strong background in leveraging ITSM and reporting platforms (ServiceNow Jira SM Remedy etc.)

• Strategic thinking with the ability to translate business needs into technical solutions

• Deep understanding of enterprise IT architecture and security frameworks

• Bachelors degree in Computer Science Information Technology or related field

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks geographic neighborhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions--including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs--on valid job requirements.

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