Customer Service Representative ** ONSITE**
Customer Service Representative ** ONSITE**
Posted on :
26-07-2025
Employer Active
1 Vacancy
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Job Description
Description
JOB SUMMARY
The Tier 1 Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent in-depth knowledge of company products as well as communicating effectively with team members within the customer service department.
This position talks to customers and records information into computer and ensures great customer service by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Talks with customers by phone or email and receives orders for supplies and services
Provides timely and accurate information for incoming customer order status and product knowledge requests
Processes customer orders/changes/returns according to established department policies and procedures.
Works closely with the credit department to resolve credit hold situations
Performs problem Solving when needed
Helps customers with billing or service concerns
Provides timely feedback to the company regarding service failures or customer concerns
MANAGEMENT AND SUPERVISORY RESPONSIBILITY
Typically reports to a Call Center Supervisor
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
To perform this job successfully an individual should have some telephone experience.
Completes additional tasks and assignments as requested by Tier 1 Call Center Manager.
EDUCATION AND EXPERIENCE REQUIREMENTS
High School Diploma or Equivalent
Call Center experience a plus
WORKING CONDITIONS
Regular business hours. Some additional hours may be required.
Travel requirements: Domestic: Up to 20%
Climate controlled office environment during normal business hours.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Department / Functional Area
Key Skills
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