Senior Technical Accelerator Consultant - Impact
Senior Technical Accelerator Consultant - Impact
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Job Description
What you get to do in this role:
Be a core part of a new team we are building. The role of the Senior Technical Accelerator Consultant is part of ServiceNow Impact our newest product. ServiceNow Impact personalizes customers digital transformation journey on the Now Platform and accelerates customers time-to-value.
As part of the global customer success organization this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased by delivering our technical accelerators.
You will act as the ServiceNow subject matter expert and bring ServiceNow best practices innovations and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.
- Present and deliver one or more offerings from our portfolio of technical accelerators to complex large enterprise customers remotely.
- Prepare all client-facing and internal deliverables that are technology-related.
- Identify and drive process improvement opportunities guide best practices development and mentor/guide junior team members.
- Guide development of new offerings for our technical accelerator portfolio.
- Engage with customers requests in Impact including scoping the level of effort fulfilling business requirements and resolving customer escalations.
- Demonstrate the product both standard and tailored to customer needs.
- Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security upgrades etc.).
- Develop and maintain strong working relationships with other teams.
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
- Mentor resources and peer review development work.
Qualifications :
To be successful in this role you have:
- Educational Background: Bachelors degree in information technology Computer Science a related field or equivalent experience.
- Professional Experience: Minimum of 5 years in ITOM or ITAM consulting with a proven track record of successful ServiceNow ITOM ITAM (HAM and SAM) implementations.
- Technical Proficiency: Strong expertise in ServiceNow ITOM ITAM modules.
- Ideally experience with SPM IRM EA SOW PI PA ITAM/ITAM and General ServiceNow Platform Capabilities
- Certifications:
- ServiceNow Certified Implementation Specialist (CIS) ITOM (Discovery Service Mapping Event Management)
- ServiceNow Certified Implementation Specialist (CIS) ITAM (HAMP or SAMP)
- Analytical Skills: Strong problem-solving abilities with a focus on delivering innovative solutions.
- Communication Skills: Excellent verbal and written communication skills with the ability to convey complex technical concepts to diverse audiences.
- Proven technical and business process experience in leading the implementation of ServiceNow ITOM solutions in client environments
- Experience working with Agile methodologies
- Excellent communication and presentation skills
- Excellent interpersonal skills customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders
- Prepared to study for obtain and maintain additional ServiceNow certifications
- Expectation is for the candidate to come into the Orlando office 2 days a week (No exceptions)
- Preferred ServiceNow ITOM/ITAM Certifications: Candidates must hold at least one of the following certifications: CIS ITOM (Discovery Service Mapping Event Management) CIS HAM (Hardware Asset Management) or CIS SAM (Software Asset Management). Additionally this position requires candidates to possess either ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) along with at least one of the CIS certifications mentioned above.
- US Citizenship or a Green card is required
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
