Guest Services Representative - Ice Haus
Guest Services Representative - Ice Haus
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Job Description
Full Salary Ranges: $15.14 - $18.93 Hourly
Anticipated Hiring Ranges: $15.14 - $17.04 Hourly
Benefits:This position is benefits eligible. Please view our benefits guidehere.
Job Summary:
Guest Services Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Greeley Recreation facilities. This position assists with daily facility operations. Customer Service Representatives provide information to patrons regarding Recreation facilities programs services and events. These positions must also process class and activity registrations sell facility membershipsschedule facilityrentals and work concessions. The position will work at Greeley Ice Haus.
This is a continuous posting and may be closed at any time.
Experience Knowledge Skills:
Minimum Requirements
- Current certification in CPR First Aid and AED or ability to obtain within 3 months of hire.
- Must be at least 16 years of age at the time of hire.
Preferred
- Spanish/English bilingual skills desired
Knowledge Skills and Abilities
- Knowledge of computer operations and use of software packages including Microsoft Office applications.
- Knowledge of the business and organizational structure of Colorado municipalities.
- Collaboration skills including the ability to work with others from different areas and backgrounds to reach a common goal.
- Computer skills includingthe ability to utilize Microsoft Office programs (i.e. Word Excel PowerPoint Outlook etc.) andlearn and experiment with new software and systems.
- Interpersonal skills including the ability to facilitate interaction communication and teamwork between others.
- Oral written and listening communication skills including the ability to accurately interpret what others are saying and convey messages information concepts and details accurately and clearly.
- Organizational skills including the ability to set and meet goals and deadlines manageappointments create schedules coordinate and facilitate meetings and make decisions.
- Ability to work under pressure manage multiple concurrent and competing tasks and responsibilities and adapt to changing priorities while maintaining personal effectiveness.
- Ability to prioritize work meet deadlines and stay on task when completing special projects and daily assignments.
- Ability to work independently with minimal supervision and reliable professional judgment as well as collaboratively with a team to achieve desired results.
- Ability to maintain a strong work ethic positive problem-solving attitude and enthusiasm for the work performed.
- Ability to self-start and take initiative in completing daily tasks and special projects.
- Ability to focus on activities that have the greatest impact on meeting work commitments.
- Ability to establish and maintain partnerships with a variety of internal and external constituencies.
- Ability to communicate and work effectively with individuals from diverse backgrounds cultures and ages.
- Knowledge of customer service principles and best practices including customer needs assessments meeting quality service standards and evaluating customer satisfaction
- Knowledge of incident response and handling methodologies
- Customer service skills including the ability to actively listen address customer needs defuse tense situations and maintain an open flexible and friendly demeanor
Essential Functions:
Customer Service
- Greets all patrons in a timely manner and inquire where and what they are doing in the facility to ensure safety.
- Delivers prompt and professional solutions to both external and internal customer inquiries through face-to-face phone and email interactions. Inquiries will focus on the services programs and activities offered by the facility as well as the entire Culture Parks and Recreation Department.
- Answers and transfers a high volume of telephone calls.
- Provides courteous service to patrons requiring program registrations facility bookings reservations and daily use of the facility.
- Provides comprehensive tours of the facility to those who inquire.
- Provides quality customer service through the development of relationships with participants community members and various organizations.
- Participates in regular team meetings to ensure consistency is maintained throughout recreation facilities.
- Properly handlesand preparesfood according to safe serve guidelines.
- Assists in restocking supplies and proper sanitation procedures.
Technology and Risk Management
- Learns and uses recreation management software RecTrac for entry desk operations including membership sales program registration facility rentals and point of sale services.
- Learns and uses Connect to Concepts for operations documentation.
- Assists with ensuring marketing materials website and social media sites are updated with accurate information.
- Follows and assists in the enforcement of risk management and emergency response training.
Memberships and Operations
- Processes and assists with promoting membership sales at the Ice Haus.
- Aides patrons in registrations for activities programs and events.
- Maintains and updates family and organization accounts.
Work Environment andPhysical Requirements:
- Frequent and heavy contact with the public and City employees in person and by telephone.
- Frequent interruptions.
- Flexibility to work early mornings weekdays nights weekends evenings and holidays.
- Work is performed in an open office environment with heavy noise levels at times.
- Vision to perform physical activities read computer keyboards reference books and other written documents.
- Strength and stamina enough to walk stand stretch bend lift or carry up to 49 lbs.
- Manual dexterity enough to complete daily work such as operate computer keyboards drive and operate motor vehicles and operate other office equipment and complete paperwork.
EOE Statement:The City of Greeleyprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
ADA Statement: We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: .
Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test a background and national sex offender search a motor vehicle record search and for some positions a physical demands evaluation. For more information about City policies and practices during the recruitment process including but not limited to EOE Reasonable Accommodation and pre-employment screenings please visit our career pageHERE.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
