Bilingual Call Center Service Representative
Bilingual Call Center Service Representative
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Job Description
Position details:
Position Type:Full Time (Temp-to-Hire)
Salary:$35360/$17 hourly
Scheduled Shift:Scheduled shift may vary depending on what is available upon hire. The hours could be Mon-Fri 8am-5pm 9am-6pm or 10am-7pm with a rotating Saturday CST
Office Location: Houston TX 77081
About the Role
We are seeking a dedicated and professional Customer Service Representative to join our dynamic call center this role you will be responsible for handling inbound and outbound calls to collect payments on behalf of clients nationwide. All interactions must be conducted in compliance with the Fair Debt Collection Practices Act (FDCPA) and other relevant regulations.
This is a fast-paced high-volume environment requiring sharp multitasking skills real-time data entry and excellent communication.
Key Responsibilities
Manage a high volume of inbound and outbound calls daily
Accurately collect and process payments
Maintain detailed and real-time account notes
Navigate multiple systems and databases simultaneously
Handle escalated calls with professionalism and effective resolution
Ensure compliance with FDCPA HIPAA and applicable state/local laws
Uphold company standards and represent the firm with a courteous demeanor
Key Performance Indicators (KPIs)
Average Call Handle Time
Accuracy and Speed of Call Notations
Daily Call Volume Handled
Ideal Candidate Qualifications
Basic computer proficiency and the ability to learn new systems quickly
Strong math and data entry skills
Comfortable switching between multiple programs and systems
Competitive resourceful and results-oriented
Dependable punctual and committed to excellent attendance
Strong listening and verbal communication skills
Professional demeanor and high tolerance for stress
Ability to maintain organization while processing payments
Knowledge of FDCPA HIPAA and collection laws is a plus
Eligible for licensing in all U.S. states (preferred)
Experience in call center or collections environment strongly preferred
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Unclear Seniority
Employment Type
Temp
Key Skills
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