Service and Operations Specialist
Service and Operations Specialist
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Job Description
At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions enabling the communities we support to grow and succeed in the right ways all more confidently and more oftenthats what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide ever-growing range of opportunities to discover what makes you thrive. Try new things learn new skills and discover what you excel atall from Day One.
Job Description
This is a cross-functional position that provides production support to multiple groups within Operations Services or enterprise wide. Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Duties may include functions related to transaction processing data entry archiving researching machine troubleshooting and vendor/client interaction over the phone or email. May have direct contact with third-party vendors and/or external customers. Researches exceptions and escalate issues to management as appropriate. May have the opportunity to recommend and implement developed processing improvements within production.
The function of this position may include performing a variety of clerical duties related to mailing sorting and/or delivering mail.
Basic Qualifications.
- High school diploma or equivalent
- Two to four years of related work experience
Preferred Skills/Experience
- Thorough knowledge of applicable bank and department policies procedures products and support systems
- Proficient problem-solving skills including the ability to identify research and resolve difficult and complex situations
- Proven commitment to high quality customer service
- Ability to work well with external and internal customers
- Good time management skills to maximize production and execution of tasks in a fast-paced environment
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Effective verbal and written communication skills
If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.
Benefits:
We offer an exciting fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
