Customer Service Representative
Customer Service Representative
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Job Description
Grade: Full-Time Non-Exempt
Location: Volga SD
Supervisor: Branch Manager
Workdays/Hrs: Monday - Friday (8am-5:00pm)Saturday (rotation 8am 11am)
BankStar Financial is a locally owned bank with a team of dedicated and talented individuals that work together to provide top-notch service to our customers. Our work matters to the people and places we care for most. We take pride in lifting up and brightening peoples lives through good work strong partnerships and community involvement. We are looking for team members that are willing to demonstrate leadership by embodying the core values of the bank that include: accountability flexibility integrity positivity and teamwork.
Position Summary:
The Customer Service Representative (CSR) serves as the first point of contact for customers in the branch. This role is responsible for providing friendly efficient and accurate banking services while identifying customer needs and recommending appropriate financial products and services. The CSR upholds the banks commitment to customer satisfaction operational excellence and regulatory compliance.
Key Responsibilities:
Customer Service
- Welcome customers with a warm friendly greeting and provide attentive personalized service.
- Assist customers with their banking needs resolving issues or directing them to appropriate resources.
- Identify customer needs and promote suitable bank products and services such as checking and savings accounts certificates of deposit (CDs) loans and credit cards.
- Build and maintain strong relationships with customers to promote trust and customer loyalty.
Teller Operations
- Process customer transactions accurately including deposits withdrawals loan payments and check cashing.
- Balance cash drawer at the end of each shift ensuring discrepancies are reported and corrected.
- Issue cashiers checks money orders and other financial services.
- Answer customer inquiries regarding account balances interest rates fees and other banking products.
- Assist customers with the use of ATMs mobile banking and online services.
- Adhere to all security and compliance procedures including the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) regulations.
Cash Handling and Compliance
- Accurately balance cash drawer at the end of each shift and report discrepancies.
- Follow established procedures for cash handling.
- Maintain awareness of and comply with all banking regulations including Bank Secrecy Act (BSA) Anti-Money Laundering (AML) and other security protocols.
Qualifications:
- High school diploma or equivalent required.
- Previous banking teller or customer service experience preferred.
- Strong attention to detail and accuracy in handling transactions.
- Excellent interpersonal and communication skills.
- Ability to work efficiently in a team-oriented customer-focused environment.
- Basic computer proficiency and familiarity with banking systems a plus.
Working Conditions:
- Regularly required to stand for extended periods.
- May occasionally need to lift up to 25 lbs.
- Standard branch hours apply including some Saturdays.
Benefits:
- Competitive pay and bonus opportunities.
- Comprehensive benefits package including health insurance 401(k) and paid time off.
- Opportunities for career advancement and professional development.
- Positive work environment with a supportive team culture.
Must pass pre-employment screening. For more information contact: BankStar Financial Attn: Nichole Khan PO Box 146 Brookings SD 57006. Ph. 605.692.3636.
BankStar is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender national origin disability status protected veteran status or any other characteristic protected by law.
Equal Opportunity Employer Member FDIC
Required Experience:
Unclear Seniority
Employment Type
Full-Time
