Executive, CRM at MyTOWN Shopping Centre

PURPOSE OF THE JOB

Be an enthusiastic proactive person to initiate support and execute designated marketing duties a team player with a pleasant personality to establish good working relationships with internal and external parties able to work independently and resourceful in delivering the marketing objectives effectively and efficiently.

RESPONSIBILITIES OF THE JOB

1. Plan execute and coordinate a variety of marketing promotion and thematic events (promotion events external collaboration) to enhance shoppers loyalty and encourage retail sales.

2. Create and schedule social (approved) contents photos and relevant information to the malls website and CRM channels application (WhatsApp Push Notifications EDM SMS other related platforms) to build engagement with members.

3. Manage and ensure information between mall and shoppers profile is timely accurate and reinforces the malls brand identity and positioning in reward program.

4. Maintain relationships with service providers tenants vendors and publishers to ensure collaboration in marketing activities and joint promotions.

5. Assist in the administrative and corporate records of the department.

6. Support and responsible for procurement related to campaigns activities and capex items.

Qualifications :

• Diploma in Retail CRM Loyalty Marketing Digital Marketing Public Relations Communications or any related field
• 1 - 3 years of experience relatable to CRM Apps Reward program.
• Any related course or professional course attended.
• Good team player with ability to work effectively in a cross-functional teams.
• Positive attitude and highly motivated with strong sense of responsibility and able to work independently.
• Fluent English both in written and spoken. Knowledge of other languages is an added advantage.
• Proficient in Microsoft Excel PowerPoint Word and other office applications.

Additional Information :

Motivation (Top 5 points)

• Passionate to try out something new.
• Results-oriented.
• Creative and open-minded approach.
• Ability to work under pressure and to meet deadlines.
• Desire for continuous improvement and growth.

Knowledge (Top 10 points):

• Ability to work in a challenging and fast-paced environment with exceptional quality and minimal supervision.
• Proactive independent team player organized ability to work under pressure and meet deadline.
• Possess great interpersonal communication skills.
• Creative as well as analytical.

Capabilities (Top 10 points):

• Passion & Commitment: Enthusiastic and result-driven one who has a give-their-best attitude. Focus on what adds value for the customers. Follow through on commitments. Adapt to a changing environment and resourceful to work within short timeline.
• Integrity: Accountable and honest. Open to giving and receiving feedback. Establish trustful relationships and abide to SOPs.
• Leadership by Example: Show MyTOWNKL values through behaviours and actions. Open straightforward and reliable with others. Handle challenging situations and make decisions using MyTOWNKL values for guidance. Take responsibility for own actions and mistakes.
• Common Sense & Simplicity: Curious to learn and try new things and inspires other to do the same. Communicate clearly and effectively. Take responsibility to understand expectations and goals for my role. Take responsibility to understand the direction of my organisation and contributes ideas that makes sense.
• Daring to be Different: Thinks out-of-the-box. Challenge existing ways of doing things. Take responsibility to contribute to marketing objectives and business goals. Take initiatives and try new ideas without fear to failure. Use mistakes as opportunities for development and improvement.
• Teamwork & Togetherness: Collaborate with colleagues across departments and functions. Contribute to a positive and inclusive climate. Recognise the value of people with different skills cultures and backgrounds. Support and help colleagues when necessary by extending helps on knowledge and execution of CRM activities planning and management.

Remote Work :

No

Employment Type :

Full-time