Lobby Host

Position Summary:

As a Lobby Host/ess at St. Pancras London you are responsible for delivering the warmest of five-star welcomes in our hotel. Our guests visit us with expectations of attentive yet relaxed service where your personality and professionalism are delivered in equal measure. Your friendly authentic approach creates a unique and personalised experience from the moment the guest walks through the door and youll ensure every guest departs with a memorable impression. You will ensure smooth coordination between departments in the lobby area and remain knowledgeable about hotel offerings and the local area.

Responsibilities:

• Attend guest queries about hotel services local attractions and events.
• Serve as a primary contact point to cater to guest needs and ensure a seamless and comfortable stay.
• As a member of the Front of House team every SIP SAVOUR SEE SHOP recommendation made reflects your knowledge experience and ultimately your own reputation as a lobby ambassador professional.
• Every guest interaction should be personalised and special- you can make this happen by taking ownership of each guest interaction listening for cues and following up on cues to deliver a memorable experience.
• If the guest asks for something the phrase thats not my job/ thats not in my job description doesnt apply here or in any department in the hotel.
• There is no such thing as no when it comes to a guest request- do what you need to do to meet request (engage with other colleagues departments expertise) or at the very least find alternatives to present back to the guest when all other options are exhausted.

Qualifications:

• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Previous experience in customer service is preferred.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development you will have access to an array of perks and discounts including:

• 28 days holiday (including Bank Holidays) with increasing entitlement based on length of service.
• Pension scheme participation.
• Life Assurance coverage.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free meals while at work.
• Dry-cleaning service availability.
• Complimentary enrolment in BenefitHub granting unlimited deals from various retailers and more.
• 50% discount at any of the St Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays room upgrades gift shop purchases and F&B across 130 countries.
• Travel ticket season loan.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations among many other benefit.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.