Administrative Support Specialist – Client Intake & Administration (Call Centre)

Are you a dynamic individual with a passion for providing exceptional administrative support We are looking for a new member to join our team and enhance our client experience functions.

People respect those who are authentically enthusiastic about their work and bold in their beliefs. Their gusto is contagious. People respect those who arent afraid to show positive emotions. If this statement resonates with you this is the team for you!

Acacia Connection is an Employee Assistance provider that is making a difference to the lives of thousands of employees and their immediate families in the area of mental health. We provide high quality exceptional counselling services and assistance to individuals who have personal and/or work-related issues that may impact their wellbeing work performance safety individual and workplace morale and psychological health.

A great workplace is about people. One where colleagues are happy to see one another where team members work together toward common goals and where employees are supportive engaged and short were a positive workplace with a positive team culture.

Engage in impactful work while thriving in a team-oriented and encouraging atmosphere. We ARE employees who care for one another and develop compassionate friendly and inclusive relationships.

What We Offer

• Permanent full-time employment (part-time considered)
• Meaningful work within a supportive team what we do matters! We make a REAL difference in peoples lives
• Inclusive open and supportive workplace culture with a genuine commitment to diversity and inclusion
• Comprehensive training and education including access to a suite of over 100000 learning modules
• Opportunities for growth and development with training programs mentorship career pathing cross-functional projects a feedback culture and more!
• Earn purchase-points to spend in the benefits store and cashback on everyday purchases (shop exclusive offers from 1000s of retailers)
• Access to amazing perks like discounts on health insurance and electricity
• Financial wellbeing the option to choose when you get paid with Earned Wage Access (access part of your already-earned wages without needing to wait for pay day and without credit interest or stress)

The Role

Working alongside a team of mental health professionals and assisting with maintaining our high-quality counselling service you will be:

• Providing administrative support including client and customer engagement case management data entry email management and support to key operational functions
• Responding to all inbound enquiries via the phone website enquiries live chat and text message
• Scheduling counselling and other mental health and wellbeing appointments
• Effectively managing and maintaining positive stakeholder relationships including clients customers and contractors
• Facilitating coordination of services including case management and follow-up administrative duties
• Managing crucial quality assurance and database record-keeping and following up on clients and counsellors to ensure we deliver services in line with our service level agreements
• Handling critical processes including month-end tasks shared mailbox oversight and reporting
• Maintaining Acacias database including case creation customer setup service allocation clinician management and other tasks

The Successful Candidate Will Possess

• Previous experience in a call centre or fast-paced administrative environment
• Shifts from Monday to Friday between the hours of 7am to 7pm
• Strong customer service focus
• Excellent attention to detail
• Exceptional time management skills and the ability to work under pressure managing multiple projects
• Good understanding of databases and Microsoft programs
• Self-motivated with the ability to work unsupervised and as part of a team
• Professional attitude and friendly phone-manner are essential
• Positive can-do attitude

Our Commitment

At Acacia EAP we value inclusiveness excellence resilience integrity and innovation. These values are entrenched in the work we do and how we conduct our business. We want to work with people who are passionate about people and who seek long term employment.

We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and enthusiastically encourage applications from people with disability age-inclusive demographics people that identify as LGBTQIA and people from culturally and linguistically diverse backgrounds. Your unique experiences and perspectives will enrich our team and contribute to our collective success.

What Are You Waiting For

If you are ready to make a difference and be part of a supportive and dynamic team we would love to hear from you! Apply now to join us as an Administrative Support Specialist.

Please include a cover letter providing details on your skills experience and suitability to this role. Please apply only through the Seek portal.

For queries email

Only candidates with the right to work in Australia can be considered for this position.

Please note that we will not be engaging recruitment agencies for this position.