Sr. Operations Production Coordinator Debit Card Operations (Onsite)
Sr. Operations Production Coordinator Debit Card Operations (Onsite)
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Job Description
Capital One is seeking a self-motivated individual with organizational skills attention to detail and the ability to work independently in an open and collaborative team environment. The Senior Operations Production Coordinator will be responsible for processing daily debit card exception transactions and completing TRIPS queue work. The ideal candidate will have the ability to adapt and thrive in a dynamic fast paced environment while displaying sound judgment in decision making.
Location: This role is an essential position and requires on site attendance in Richmond Virginia
General Responsibilities
Process daily debit card exception transactions
Complete queue work for Debit Card Recurring transactions and Card Issue requests
Strong communication skills required to interact with internal partners
Monitor team mailbox for general debit card maintenance or research requests
Escalate process or system issues to leadership
The candidate should have
Ability to multitask in a fast pace environment
Ability to work in a team environment is a must
Good oral and written communication skills
Independent and self motivated worker
Basic Qualifications
High school diploma GED or equivalent certification
At least 3 years of Customer Service experience
At least 1 year experience working in the Financial Industry
At least 1 year of Data Entry experience
At least 1 year of experience using Microsoft Office or Google Suite
Preferred Qualifications
At least 2 years of experience in an operational role in the banking industry
At least 1 year of escalations experience
At least 4 years of Customer Service experience
More Benefits More Health More Wealth and More Life
Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.
Medical Dental Vision Prescription coverage Day 1
Flexible Schedule Options
Paid Time Off
Wellbeing offerings such as backup childcare and Mental Wellness support
Tuition Reimbursement
Paid Training and Development offered quarterly
Flexible Spending Account
Life Insurance
Disability Insurance
401 K and Stock Purchase Plan
At Capital One we strive to attract the best people to give them the opportunity to be great.
-Rich D. Fairbank Chairman Founder and CEO
We believe in the Power of one
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Richmond VA: $49774 - $49774 for Sr Ops Prod CoorCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Senior IC
Employment Type
Full-Time
