Site IT Support Specialist

As the Site IT Support (SIS) Analyst II you are business function or process specialists and can be technology generalists or specialists. You will communicate status to the team and demonstrate confidence and listening to confirm understanding of the customer needs to support the deliverable. You will act within well defined policies and procedures and can explain them to others with supervision. Normal focus is on existing products or processes. You will sit at our Oak Creek Wisconsin Plant and report to the IT Infrastructure Manager.

Key Responsibilities

• Onsite Technology Support provides in-person assistance to employee end-users including:
• Respond to telephone calls emails and personnel requests for technical support.
• Provide support to end-users on a variety of issues. Identify research and resolve technical problems.
• Maintain and troubleshoot a range of user problems including PC hardware/software/LAN and voice network
• Diagnose problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems
• Acquire installing and upgrading PC components and software and planning for/responding to service outages and other problems
• Train users on use of new technology and software
• Perform pro-active monitoring of PPGs computer systems through appropriate tools.
• Document tracks and monitors problems to ensure resolutions.
• Participate in several IT projects working with internal and external teams.
• Support a small Site(s) within country oversight of up to 200 IT end users no direct reports

Qualifications

• A 4-year degree in Computer Science Engineering or related discipline.
• Strong interaction skills specifically listening providing guidance
• Strong analytical abilities to quickly resolve technical problems evaluate alternative approaches and to recommend the most practical and economical solutions.
• Follow company standards and apply policies.
• Ability to document operations procedures
• Availability to work rotating shifts and holidays
• A Fluency in English
• driving license (B)

#LI-Onsite

Medical Dental 401K paid vacation and holidays.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.