DescriptionYou enjoy shaping the future of product innovation as a core leader driving value for customers guiding successful launches and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Merchant Services Revenue Optimization you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground you guide the successful launch of products gather crucial feedback and ensure top-tier client experiences. With a strong commitment to scalability resiliency and stability you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Builds the framework and tracks the organizations key success metrics such as cost feature and functionality risk posture and reliability
- Develop and implement strategic plans to drive growth and profitability in the merchant acquiring business
- Conduct thorough market analysis to identify trends opportunities and competitive threats in the merchant acquiring industry
- Lead efforts to expand the merchant network by identifying and securing new business opportunities and partnerships
- Oversee the development and enhancement of merchant acquiring products and services
- Optimize operational processes to improve efficiency reduce costs and enhance service delivery
- Establish Performance Metrics: Establish and monitor key performance indicators (KPIs) to track progress and drive continuous improvement
Required qualifications capabilities and skills
- 8 years of experience or equivalent expertise in Merchant Services Payment Rails or a relevant domain area
- Advanced knowledge of the Merchant Acquiring including industry practices and new emerging products and MOP development and data analytics
- Proven ability to lead product and project life cycle activities including discovery ideation strategic development requirements definition and value management
- Communicate effectively with internal and external stakeholders including executive leadership to align on goals and strategies
- Build and maintain strong relationships with key merchants partners and stakeholders
- Manage the financial performance of improvements to JPM MS products and services including budgeting forecasting and reporting
- Identify and mitigate risks associated with merchant acquiring activities including existing and new regulatory changes on the horizon
- Help team to continue to foster a culture of collaboration and excellence
Preferred qualifications capabilities and skills
- Subject Matter Expert (SME) on Merchant Acquiring Practices Payment Network Rules and PCI DSS Compliance
- Advanced knowledge of all relevant regulations and industry standards in the merchant acquiring space
- Demonstrated prior experience working in a highly matrixed complex organization
Required Experience:
IC