Helpdesk Specialist
Helpdesk Specialist
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$ 30 - 37
1 Vacancy
Job Description
Founded in 2000 FAM Brands designs manufactures and sells mens and womens sportswear and active wear apparel to major retailers big box stores and specialty boutiquesacross the country and throughout the portfolio of proprietary brands features Marika Wildfox Three Dots and Balance Collection while a partial list of licensing partners includes Orvis Jessica Simpson Eddie Bauer and Woolrich.
With the capacity to produce over 75 million units per year our mission continues to be making top-quality apparel accessible to everyone at an impressive value and an irresistible price.
Thats the FAM Brands difference.
About the Role:
Were looking for an experienced and proactiveHelpdesk Specialist to deliver exceptional technical support across our growing organization. Youll be the go-to resource for troubleshooting onboarding new hires and keeping our internal tech environment efficient and reliable. This role requires a high degree of professionalism technical expertise and a service-oriented mindset to support both in-office and remote employees.
Key Responsibilities:
Own the end-to-end IT onboarding experience for new hires including workstation setup (laptops monitors accessories) account provisioning and system access
Provide Tier 1 and Tier 2 support for hardware software printers network and conferencing tools across Windows and Mac environments
Manage user access permissions and group policies across systems such as Microsoft 365 Workday and Zoom
Support mobile device management (MDM) and security best practices for a hybrid workforce
Maintain accurate IT asset inventory and ensure all devices are compliant and tracked appropriately
Document standard operating procedures FAQs and training materials to empower employees
Escalate critical issues and serve as a liaison to vendors and higher-level IT support as needed
Contribute to office technology planningincluding our upcoming HQ relocation to Beverly Hillsensuring minimal downtime during transitions
Support AV/conference room technology and proactively maintain shared IT infrastructure
Provide guidance to junior IT support staff and contribute to ongoing process improvements
What You Bring:
58 years of experience in a corporate helpdesk or IT support role
Strong knowledge of Windows 10/11 and macOS Microsoft 365 networking basics and modern collaboration tools
Demonstrated experience leading IT onboarding processes preferably for 50 hires annually
Familiarity with IT ticketing systems (e.g. Freshservice Zendesk Jira Service Desk)
Excellent customer service and communication skills with the ability to explain technical solutions in plain language
Highly organized and responsive; able to juggle competing priorities with a calm solutions-first attitude
Relevant certifications (CompTIA A Microsoft or similar) preferred
Experience in the apparel or consumer goods industry a plus
COMPENSATION
At FAM Brands we are committed to fair and transparent compensation. Salary ranges for positions are based on job level location and market data. We offer competitive benefits and are dedicated to equal pay for equal work. Specific salary offers depend on each candidates qualifications and experience.FAM Brands also offers all employees participation in our annual bonus program (Non-Sales) or commission program (Sales).
Compensation Range
$30 - $37.50 USD
California Consumer Privacy Act (CCPA) Notice for Job Applicants
FAM LLC values your privacy. This notice outlines our practices regarding the personal information of job applicants in compliance with the CCPA.
What We Collect: We collect information you provide in your job application including contact details educational and employment history.
Purpose: We use this information to evaluate your application and manage the hiring process.
Disclosure: Your personal information may be shared with service providers assisting with recruitment and as required by law.
Your Rights: Under the CCPA you have the right to access and request deletion of your personal information and to not face discrimination for exercising these rights.
For questions or to exercise your rights contact
By applying you acknowledge you understand our privacy practices.
Required Experience:
Unclear Seniority
Employment Type
Full Time
