Sr Machine Learning Quality Engineer
Sr Machine Learning Quality Engineer
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Job Description
- Take ownership of end-to-end quality deliverables for ML/AI products
- Act as the voice of quality collaborating with Product and Development teams to define comprehensive test strategy while establishing and adhering to quality milestones and execute according to plan
- Evaluate the quality accuracy performance and safety of AI-generated content produced by LLMs and identify weaknesses
- Create and maintain test automation frameworks
- Lead development of test datasets (synthetic autogenerated edge cases)
- Collect analyze and report quality metrics from test execution and create defects based on results patterns
- Contribute to refining evaluation criteria and methodologies for model assessment to improve AI evaluation frameworks
- Support engineering organizations in troubleshooting or addressing issues with applications and dev/test environments
- Stay up to date with latest developments in LLMs and AI ethics to improve evaluation techniques
Qualifications :
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry
- 5 years professional experience in software quality engineering with a focus on AI/Machine learning
- Hands-on experience with testing machine learning and Generative AI systems including validation of model predictions and integration testing of end-to-end AI workflows
- Working knowledge of synthetic data generation techniques and prompt engineering
- Understanding of core AI principles including agentic AI algorithms models and ethical considerations
- Experience working within different automated testing frameworks including Java JUnit Selenium TestNG and other open-source projects
- Ability to diagnose issues come up with a strategy for relief permanent fix and RCA and implement it
- Ability to implement best practices and coding standards on role specific requirements (e.g. programming languages and tools network design functional design algorithms patterns design and development etc.)
- Fluency in programming language / scripting in Java and Python
- Experience with different testing techniques (e.g. performance unit integration automated) their strengths and weakness and ability to use them to best effect
- Expert working knowledge and ability to use tools (such as IDE debugger build tools source control ServiceNow instances profilers system administration/Unix tools) to assist with daily tasks
- Experience with the agile methodology for software development teams
- Experience driving cross-team technical discussions with an understanding of SDLC concepts
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
