Community Service Advisor
Community Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Join NorthStar as a Community Service Advisor (Sales)
Skylawn Memorial Park San Mateo CA
NorthStar is hiring a dynamic Community Service Advisor (Sales) at Skylawn Memorial Park in San Mateo CA. We lead the way in how families honor their loved onesguiding inspiring and innovating with compassion and this financially rewarding stable role your dedication is recognized and celebrated.
About the Role
Are you passionate about making a meaningful difference in your community As a Community Service Advisor youll help families plan for the future with empathy and expertise. Youll generate pre-need sales for cemetery property merchandise services and prearranged funeral and cremation plans within your assigned area.
Key Responsibilities
Community Engagement & Partnerships
Foster relationships with local groups (churches civic organizations veteran associations hospices senior living communities) to educate and support families in their preplanning decisions.
Schedule and conduct engaging pre-planning seminars.
Sales & Customer Outreach
Set appointments deliver impactful presentations and offer professional park tours.
Connect with new and existing customers to explain tailored services and products.
Prospecting & Sales Strategies
Prospect daily by leveraging multiple channels such as cold calling door-to-door outreach mailers seminars community events web leads and record reviews.
Schedule 1012 pre-need appointments each week and track all activities in the CRM.
Customer Service & Inquiry Response
Provide exceptional service with a positive proactive attitudegoing above and beyond for every family.
Respond to inquiries about services and pre-need planning with expertise and care.
Administrative & Performance Tracking
Accurately and promptly complete all paperwork and contract processing.
Monitor and analyze sales activity and ratios for continuous improvement.
Maintain detailed contact records and follow-ups in CRM.
Professional Development
Stay updated on relevant topics (veterans benefits social security end-of-life decisions industry standards).
Attend training sessions led by sales and regional leadership.
Qualifications
High school diploma or equivalent
Valid drivers license with a satisfactory driving record
Reliable transportation
Knowledge of federal state and local regulations related to the cemetery and funeral industry
Why NorthStar
National Recognition: Ranked one of USA Todays Top Employers to Work For (2025) for the fourth consecutive year.
Excellence in Sales: Named one of Selling Powers 2025 Top 50 Companies to Sell For ten years running.
Meaningful Careers: Empower families transform your own life and make a real impact.
Who Thrives Here
Compassionate: Provide empathy and respectful guidance to families during sensitive times.
Creative: Bring new ideas to help families celebrate lives in meaningful ways.
Proactive: Excel in consultative sales by anticipating needs and offering outstanding solutions.
What You Can Expect
Incredible Opportunity: Unlimited earning potential with uncapped commission.
Community Support: Join a purpose-driven supportive team.
Clear Advancement Path: Real growth opportunities and tailored training.
Outstanding Total Rewards:
Uncapped commissionyou control your income.
Comprehensive medical dental and vision insurance.
Life & AD&D disability health accounts (HSA and HRA).
401(k) plan with company match.
Tuition reimbursement.
Employee assistance program.
Funeral and cemetery benefits.
Referral bonuses recognition programs annual awards trips and more.
Additional Requirements
Valid drivers license with a clean record
Ability to pass a background check (including driving history)
Ready to Make a Difference
Join a team where your compassion creativity and drive are valued. At Skylawn youll discover not just a job but a real sense of purpose.
Required Experience:
Unclear Seniority
Employment Type
Advisor
