Automotive Service Advisor Ford/Hyundai
Automotive Service Advisor Ford/Hyundai
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Job Description
At Bud Clary Auto Group a family-owned dealership network in Washington State our vibrant culture drives success. We maintain a high-performance workplace with exceptional customer service fostering loyalty and growth since 1959.
BENEFITS
- Comprehensive Benefits Package: Health dental vision and life insurance plus an employee assistance program.
- Retirement Plans: 401(k).
- PTO & Paid Holidays - PTO accrual starting from day one of employment - 1 hour of PTO for every 40 hours worked for the first year 1.63 hours of PTO for every 40 hours worked for years 2-9 and 2.39 hours of PTO for every 40 hours worked for 10 or more years of service.
- Employee discounts
- Referral bonus program
PAY
- This is a commission based position with the potential to earn $60000 to $120000 per year
SUMMARY
An Automotive Service Advisor sells and schedules needed service work in the service department.
ESSENTIAL DUTIES
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely friendly manner and obtains vehicle information.
- Writes up customers vehicle problems accurately and clearly on repair order.
- Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
- Refers to service history inspects vehicle and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes promised time. Checks with dispatcher if necessary.
- Obtains customers signature on repair order; provides customer with a copy.
- Establishes customers method of payment. Obtains credit approval if necessary.
- Notifies dispatcher of incoming work.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
- Implements and maintains a service marketing program.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
- Keeps service department forms menus and pricing guides up-to-date.
- Explains completed work and all charges to customers.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards.
- Inspects all vehicles for body work informs customer if work is needed and provides an estimate for body work.
MARGINAL DUTIES
- Being a team player
- Ability to work in a fast-paced environment
- Effective Communicator
- Other duties as assigned
Bud Clary Auto Group is proud to be an Equal Employment Opportunity Employer. We are dedicated to creating a workplace free from discrimination and harassment based on race color gender national origin age religion sex disability or any other protected status. This commitment extends to all aspects of employment including recruiting hiring placement promotion termination layoff and more. We uphold a harassment-free environment for everyone including vendors contractors and other non-employees.
Have questions Contact
Location: Longview Ford/Hyundai
Required Experience:
Unclear Seniority
Employment Type
Advisor
