Sr. Manager, Payments Strategy & Operations
Sr. Manager, Payments Strategy & Operations
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Salary Not Disclosed
1 Vacancy
Job Description
With a career at The Home Depot you can be yourself and also be part of something bigger.
Position Purpose:
The Sr. Manager of Payments Strategy and Operations is responsible for helping set and execute THDs payments acceptance strategy and managing THDs cost of payment acceptance for the US Canada and Mexico including all THD affiliates. This entails identifying new payment functions/innovations technological enhancements and process improvements that drive sales and improve the customer experience at the lowest cost. The Sr. Manager will work closely with the Director to create and drive execution of THD Payments Strategy while supporting key payments operation functions.
Key Responsibilities:
Payments Strategy Formulation & Execution 65%
- Stay abreast of the latest payment and card service trends within the legal regulatory economic competitive and technology space
- Design and conduct specialized research and analysis to evaluate payment market landscapes competitors and current payment strategies
- Support research planning and implementation of payments strategy
- Lead special projects and strategic high-value initiatives
Payment Operations 20%
- Manage team that focuses on bankcard checks international and payment processor operations
- Supports customer payment experience initiatives and drives cross-functional collaboration between Payments IT/Product Finance and third-party vendors to implement solutions.
- Supports vendor relationships (card brands PIN debit networks payment processors and consultants); responsible for monitoring contractual performance including SLAs volume commitments etc. as well as assisting with contract negotiations.
Team Support 15%
- Lead and mentor a team of payment professionals fostering a culture of high performance collaboration and continuous improvement.
Preferred Qualifications:
- Experience in a strategic planning and execution role
- Ability to research plan and implement strategic initiatives in partnership with executive leadership
- Experience in corporate strategy or strategy consulting
- Strong organizational skills to manage projects end-to-end
- Experience with project management tools and managing operations
- Ability to prioritize tasks and meet deadlines in a fast-paced environment
- Clear and concise communicator
- Builds trust with business partners through proven results
- Strong verbal and written communication skills. Proactive collaborative and professional
- Collaborates effectively with diverse teams and stakeholders at various levels
- Escalates when appropriate for support from leadership
- Payments Industry Knowledge a Plus
Required Experience:
Manager
Employment Type
Full-Time
