L1 Support
L1 Support
Posted on :
25-07-2025
Employer Active
1 Vacancy
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Job Description
CEdgehas an opportunity forL1 Support.This role is for Hyderabad India you are ready to work alongside World Renowned Technology experts and carry the skills below this is the opportunity that will inevitably take your career to unbelievable levels!
Job Summary/Purpose:
This is an entry level position and you will be responsible for working with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to our application(s). The successful candidate should have strong client service and communication skills as well as the ability to deliver projects on time in a dynamic team environment. The candidate will receive training on existing as well as next generation tools.
Duties & Responsibilities:
Competencies:
Key skills required:
WHATS IN IT FOR YOU
CEdge Software Consultantsis an innovative IT consulting firm and a strategic business partner. We offer IT solutions to Federal and State government as well as Commercial Enterprises throughout the United States & India. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.
Job Summary/Purpose:
This is an entry level position and you will be responsible for working with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to our application(s). The successful candidate should have strong client service and communication skills as well as the ability to deliver projects on time in a dynamic team environment. The candidate will receive training on existing as well as next generation tools.
Duties & Responsibilities:
- Provide personalized customer service by responding to the needs of the customers.
- Enter contacts into call tracking system and manage those issues to resolution.
- Function in a close team environment and communicate within the team as a single unit.
- Knowledge sharing and work flexibility in a close team environment.
- Consistently meet client expectations and project deadlines.
- Work to develop customer service probing and research skills.
- Evaluate problems of the customers and provide logical lasting solutions.
- Adhering to the project and departmental standards as necessary. Contribution to the development of such standards where required.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Refer more complex issues or reconfigurations to senior specialists.
- Demonstrate capability of handling high work pressure during peak seasons
Competencies:
- Excellent written and verbal communications skills at the business and technical level.
- Self-starter with solid analytical and problem solving skills.
- High level of attention to detail ability to execute and deliver project deliverables on budget and on time and multi-task in a dynamic environment.
- Ability to integrate rapidly with existing team.
- Good personal organizational skills.
- Ability to interact with individuals at all levels of the organization.
- Strong commitment to customer service
Key skills required:
- Excellent written and verbal communications skills at the business and technical level.
- Ability to work in shifts.
- Ability to interact with individuals at all levels of organizations.
- Ability to work weekends when shift requires.
WHATS IN IT FOR YOU
- Medical Insurance
- Paid Holidays
- Sick Leaves
CEdge Software Consultantsis an innovative IT consulting firm and a strategic business partner. We offer IT solutions to Federal and State government as well as Commercial Enterprises throughout the United States & India. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.
Employment Type
Full Time
Key Skills
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