Manager, Merchant Support
Manager, Merchant Support
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Job Description
EMPLOYER: Uown Leasing
DEPARTMENT: Sales
REPORTS TO: VP of Operations
LOCATION: Onsite in Tampa FL
ABOUT THE COMPANY
Uown Leasing was founded in 2008 in Tampa FL recognizing a need for purchasing options for creditchallenged customers. The companys core belief is that credit scores should not limit someones ability to support their family so they offer clear nocredit leasetoown payment plans for everyday items. Over the years Uown has stayed true to its mission by treating both merchants and customers with respect and dignity considering them part of the Uown Family. Their commitment remains focused on doing business the right way making quality merchandise accessible while fostering trust and fairness for all parties.
ABOUT THE ROLE
As we expand our merchant network were seeking a Manager of Merchant Support to lead a team of Merchant Support Specialists (MSSs). This leader will oversee strategy execution team performance and professional development while directly contributing to merchant success retention and growth.
Working closely with the Vice President of Operations the Manager of Merchant Support will drive performance by ensuring the MSS team leverages company and industry data to generate actionable insights builds easy-to-understand reports in MS Excel and Power BI and uses those reports to identify opportunities that keep Uown top-of-mind and competitors out of the conversation.
WHAT YOU WILL DO:- Team Leadership & Performance Management
- Strategic Merchant Success Planning
- Advanced Reporting & Insights
- Data-Driven Business Recommendations
- Account-Based Marketing Execution
- Merchant Communication Frameworks
- Competitive Defense Strategy
- Cross-Functional Collaboration
- Technical Ability
- Team Accountability & Documentation
- Time Management
- BA/BS Degree (4-year college)
- 5 years of experience in merchant success customer success account management or partner enablement
- 2 years in a team leadership or management role including domestic and offshore teams
- Proficiency with advanced MS Excel (complex formulas pivot tables macros) and reporting platforms such as Power BI
- Experience in lease-to-own fintech payments or retail finance industries is highly preferred
- Strong understanding of account-based marketing data-driven success planning and how to turn reports into business action
- Skilled at coaching teams to use data for consultative relationship-based selling and support
- Proficiency with CRM systems () and engagement tools
- Excellent verbal written and interpersonal communication skills including the ability to present data to diverse audiences
- Ability to thrive in a fast-paced data-driven high-growth environment
- Experience building managing and interpreting advanced Excel reports to guide team and merchant decisions.
- Proven ability to simplify complex data and present it in clear actionable ways for various stakeholders.
- Experience supporting marketing enablement by using data insights to create relevant impactful merchant materials (POS signage flyers email templates).
BENEFITS:
A-CAP works hard to create a positive and supportive environment. Thats why we offer great benefits to safeguard the health and well-being of our employees. Our comprehensive benefits package includes:
- Competitive salary/base pay
- Employer-sponsored medical dental and vision insurance
- Paid Life & AD&D Insurance (for employees and families)
- Paid Disability Insurance (STD LTD)
- Paid Parental Leave
- Paid Vacation and Sick Leave
- Paid Holidays (13 scheduled in 2025)
- Voluntary Supplemental Insurance policies
- Safe Harbor 401(k) plan with employer match
- And other benefits and perks!
POSITION TYPE AND EXPECTED HOURS OF WORK
This is a full-time position. Days and hours of work are Monday through Friday 9:00 a.m. to 6:00 p.m. 40 hours weekly or as otherwise arranged with the manager of the department.
US work authorization is required.
Who We Are: Statement
A-CAP is an Equal Opportunity Employer and does not discriminate in recruiting hiring promotion or any other personnel action based on the basis of race ethnicity national origin color sex gender gender identity or expression sexual orientation religion age disability veteran status or any other basis covered by appropriate law. We comply with the laws and regulations set forth in the Know Your Rights poster. All employment is decided on the basis of qualifications merit and business need. To request an accommodation contact and we will make every effort to respond to your request within 48 business hours to work towards a positive solution.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It should not be construed as an exhaustive statement of duties responsibilities or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Experience:
Manager
Employment Type
Full-Time
