Sales Operations & Support Specialist
Sales Operations & Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
POSITION SUMMARY
- The Opportunity to Order (O2O) Process Manager is responsible for designing optimizing and automating the workstream workflows ensuring that the O2C process supports efficiency scalability and customization for a complex global customer base. This role involves detailed process mapping AI functionalities implementation of process improvements across the value stream. The Process Manager will also coordinate the formalization and documentation of a global and comprehensive Operating Model.
RESPONSIBILITIES
- Implement with Global Process Leaders and Regional Process Leaders Workstream strategy ensuring alignment between Strategy and Optimization / Transformation project.
- Actively participate in process standardization optimization and automation considering when required AI process enhancement element.
- Develop comprehensive project plans outlining scope timelines resource requirements and deliverables. Execute projects with business partners (Global and Regional Process Leaders SME) according to established plans ensuring alignment with organizational objectives.
- Facilitate communication between project teams and stakeholders providing regular updates on project progress addressing concerns and managing expectations throughout the project lifecycle and supporting actively the VOS workstream governance.
- Identify and mitigate project risks proactively addressing issues to prevent delays or roadblocks. Implement contingency plans as needed to ensure successful project outcomes.
- Establish key performance metrics and conduct regular assessments to ensure target outcomes are met.
- Formalize and document the workstream Operating Models (Policies Processes including mapping and roles & responsibilities Metrics System alignment).
- Encourage a culture of continuous improvement within project teams seeking feedback and implementing lessons learned to enhance project management processes.
QUALIFICATIONS
- Bachelors Degree or equivalent of 5-7 years experience.
- Six Sigma / Lean certifications / PMP or any other Project Management certification.
- Smartsheet / Power BI experience.
- Proven experience in project management preferably in process improvement or organizational development projects.
- Experience in implementing continuous improvement methodologies.
- Six Sigma / Lean certifications / PMP or any other Project Management certification
- Strong analytical and problem-solving skills utilizing data-driven insights for decision-making.
- Excellent communication and interpersonal skills conveying complex concepts clearly.
- Ability to create and manage comprehensive documentation systems.
- Demonstrated project management skills planning executing and overseeing projects from conception to completion.
- Experience leading change management initiatives guiding teams through transitions.
- Proven leadership skills motivating and guiding cross-functional teams toward common goals.
- Ability to adapt to a dynamic work environment managing multiple priorities and deadlines.
PHYSICAL & ENVIRONMENTAL DEMANDS
- No special physical requirements.
TIME TRAVEL REQUIRED
- 25% Travel.
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
At Vertiv we offer the stability of a global leader in a growing industry andthe opportunity of a startup. We design manufacture and service the mission-critical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial environments. With $5 billion in sales a strong customer base and global reach in nearly 70 countries our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to. If you are interested in applying or learning more about this role please visit the companys career page located on Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Required Experience:
Unclear Seniority
Employment Type
Full Time
