Program Coordinator, Reference Laboratory Testing
Program Coordinator, Reference Laboratory Testing
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Job Description
POSITION SUMMARY:
Under the supervision of the Operations Director Operations Manager and Laboratory Support Services Manager of Pathology and Laboratory Medicine the Program Coordinator is responsible for creating implementing and monitoring the entire pre and post analytical processes related to testing sent to approved external laboratories in compliance with all policies procedures and regulations. This position collaborates with leaders from Laboratory Support Services Courier Services community external clients reference laboratory representatives and other counterparts to ensure the safe and efficient handling of all related laboratory specimens. This individual upholds excellent customer service skills by building and strengthening relationships with patients and staff of all levels and disciplines internal and external to the laboratory.
Position: Program Coordinator
Department: Reference Laboratory Testing
Schedule: 40 Hours (Days)
ESSENTIAL RESPONSIBILITIES / DUTIES:
Responsibilities:
Executes program guidelines and policies with the purpose of ensuring compliance with all government regulations and accreditation requirements as well as maintaining alignment with the organizations mission.
Exhibits working knowledge of regulatory requirements of CLIA The Joint Commission College of American Pathologists (CAP) Massachusetts Department of Public Health (MADPH) and Centers for Medicare and Medicaid Services (CMS).
Supports laboratory leadership by organizing the workflow processes and assists with creating implementing and maintaining all related controlled documentation involved in the referral testing process
Works with laboratory leadership to evaluate program outcomes and to ensure appropriate continuum of services.
Assists and monitors the referral test result processes including interfaced and non-interfaced result entry into LIS/IT/On Base. Works with medical records department to optimize processes.
Creates and monitors various quality and performance metrics related to send out testing to maintain desired levels of service and ensure efficiency and effectiveness of the staff and processes.
Monitors test request volumes to ensure the test menu offered in the EMR/LIS matches clinical needs per hospital policy (LOGIC). Works with IT as needed to make improvements and address concerns.
Assists with monitoring new test requests and workflows to manage test utilization program
Assists the QA and Compliance Manager/Supervisor with conducting Root Cause analysis investigations and reports when related to reference laboratory testing
Sample handling including receiving sorting preparing and packaging lab specimens for external testing where required
Report management including shift QA pending logs courier logs pneumatic tube software
Management:
Occasional oversight of program support staff (which may include interns volunteers and/or regular staff). Provides necessary ongoing training and technical support to ensure projects are being completed in a safe professional and productive manner.
Manages centralized files and coordinates retention of records including liaising with the office of medical records.
Oversight of data entry documentation quality control report management and sample handling by program support staff
Ensuring staff adherence to all standards policies and procedures of the laboratory
Administrative:
Maintains a data management system ensuring timely and accurate data collection. Compiles quantitative and qualitative data
daily weekly monthly and uses data to determine status of program activities.
Writes the quarterly progress reports and annual progress reports for submission to laboratory leadership including quality metrics and budgetary alignment goals.
Serves as the department administrative expert with regards to compliance policies & departmental procedures as they relate to reference laboratory testing.
Monitors and maintains inventory of reference laboratory supplies and equipment. Purchases products as needed within established budget and accounting units.
Schedules meetings with appropriate stakeholders coordinates audio-visual and technology requirements as needed.
Assists in facilitating group sessions around program guidelines and educational support including leading in group discussions
OTHER DUTIES:
Performs office related duties such as picking up mail handling faxes scanning filing photocopying collating materials maintaining the update of policy manuals etc.
Conforms to hospital standards of performance and conduct including those pertaining to patient rights to ensure that exceptional customer service and patient care may be provided.
Utilizes hospitals behavioral standards as the basis for decision making and to support the hospitals mission and goals.
Follow established hospital infection control and safety procedures.
Perform other duties as needed.
JOB REQUIREMENTS
EDUCATION:
Associates Degree from an accredited university or college is required.
Degree in Clinical Lab Science which includes successful completion of supervised course of clinical internship in an approved hospital laboratory is preferred or an Associates Degree in applied science (Chemistry Biology Biochemistry) or equivalent with minimum science course completion.
EXPERIENCE:
A minimum of two years related experience is required including working with hospital or laboratory information systems.
Equal Opportunity Employer/Disabled/Veterans
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Required Experience:
IC
Employment Type
Full-Time
