Business Unit Manager (Data Solutions)

Business Unit Manager (Data Solutions)

About DATAmundi

DATAmundi is a global leader in high-quality data services including data labeling annotation benchmarking and data enrichment. We enable AI innovators to build smarter safer and more effective models by delivering scalable and reliable data solutions to enterprises across a range of industries.

Role Overview:

The Business Unit Manager (BU-Manager) will lead the direction and operational excellence of the companys Data Solutions business unit focused on managing business lines. The BU-MANAGER will ensure quality deliverables cost efficiency and profitability while identifying customer needs and uncovering new business opportunities. Working with a global team (based on client need and company structure) the BU-MANAGER will drive growth by developing client relationships cross-selling and upselling services and ensuring customer satisfaction.

Reporting directly to the COO the BU-MANAGER will be responsible for delivering customer success and achieving business objectives.

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of escalation for core clients building and maintaining strong trusted relationships.
• Ensure high levels of client satisfaction through proactive communication and responsiveness.

• Oversee and nurture relationships with client(s).
• Ensure timely high-quality deliverables that meet or exceed client expectations.
• Monitor client feedback and satisfaction to drive improvements and enhance customer loyalty.

Customer Needs and Business Opportunities:

• Proactively identify and understand client needs to deliver tailored solutions.
• Analyze client businesses to identify new opportunities for growth and collaboration.
• Collaborate with internal teams/program managers to develop innovative solutions to meet evolving client requirements.

Profitability and Cost Management:

• Optimize cost efficiency and ensure delivery aligns with BU-budgetary constraints.
• Maintain and improve profit margins across all projects within the business unit.
• Analyze financial data to identify opportunities for margin enhancement.

Capacity and Quality Management:

• Collaborate with global teams as needed and required to manage capacity effectively and ensure operational excellence.
• Implement and oversee processes that ensure high-quality deliverables.
• Proactively resolve capacity and quality issues leveraging global resources as needed.

Business Operations:

• Work with stakeholders to identify opportunities for cross-selling and upselling additional services to strategic clients.
• Partner with the Sales team/Key Account Managers to develop and execute strategies for customer growth and satisfaction.
• Support the Sales team/Key Account Managers in crafting proposals presentations and account growth plans.

Team Collaboration:

• Foster a collaborative environment by working closely with global teams including operations sales and client support.
• Build strong relationships with internal stakeholders to streamline workflows and ensure alignment on client objectives.

Reporting and Strategy:

• Provide regular updates to the COO on account performance operational metrics and growth opportunities.
• Contribute to the development of the companys strategic goals and operational plans.
• Maintain detailed documentation of client interactions project progress and financial performance.
• Use data-driven insights to identify areas for improvement and implement solutions.

Qualifications:

• Experience: Minimum 8-10 years in account management operations or business unit leadership.
• 4 years within a data solutions like Data Annotation Conversational AI Data Collection Data Categorization and Segmentation Labelling.
• Work experience: Preferably from Supplier side
• Education: Bachelors degree in Tech/STEM
• Skills:
  • Proven ability to manage projects and deliver customer success.
  • Strong financial acumen with a focus on cost efficiency and profitability.
  • Exceptional communication and interpersonal skills with the ability to collaborate across global teams.
  • Demonstrated ability to identify and capitalize on business opportunities.
  • Analytical and problem-solving mindset with the ability to make data-driven decisions.
  • Proficiency in project management and operational tools.

Preferred:

• Experience working in a global multicultural environment.
• Familiarity with Data technology data solutions or related industries.

Why Join Us

• Be a part of a global leader in data solutions.
• Collaborate with diverse teams and clients worldwide.
• Drive impactful projects that shape the future of global communications.

Required Experience:

Senior IC