Technical Operations Analyst
Technical Operations Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Description
Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients
- Learn and grow by taking advantage of every opportunity available to you
- Be the difference and make it happen
What You Will Be Doing:
- Submit track and report on IT service requests change tickets and incidents in ServiceNow.
- Generate weekly liaison service reports executive dashboards and KPI scorecards for Treasury OCIO leadership.
- Maintain project documentation policies and procedures in SharePoint; ensure version control and quality.
- Assist with acquisition package development risk logs and proposalevaluation artifacts.
- Coordinate crossworkstream meetings logistics and communications to keep stakeholders aligned.
What We Need From You (Required):
- 10 years supporting Federal IT operations CPIC or service management functions.
- Proficiency with ServiceNow ITSM Microsoft Excel/Power BI and SharePoint administration.
- Experience preparing acquisition documentation and budget/financial reports for Federal programs.
- Eligibility for High Public Trust (Tier 4) investigation; U.S. Citizenship required.
Bonus Points (Desired):
- ITILv4 or PMP certification.
- Experience automating workflows with Power Automate or UiPath.
- Hybrid WashingtonDCmetro (23days/week onsite at Treasury HQ); remainder remote.
- Occasional (<10%).
- High Public Trust (Tier4); U.S. Citizenship required.
- Masters Degree Required
- Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is 120k - 135k.
Benefits & Perks:
At MetaPhase we care about your well-being and success. Our benefits include generous PTO federal holidays parental leave and comprehensive health coverage (medical dental vision life and disability). We also offer a 401(k) with company match FSA/HSA options commuter benefits and much more.
- Washington Post Top Workplaces
- Washingtons Business Journals Best Places to Work
- Virginia Businesses Best Place to Work 2023
- Northern Virginia Technology Council Top 100 Technology Firms 2020
#dice
#LI-Hybrid
Required Experience:
IC
Employment Type
Full Time
