Senior Services Consultant

We are seeking our new MFT Senior Services Consultant to join the Axway team!

As an MFT Senior Services Consultant at Axway you will play a pivotal role in elevating customer experience through your adept expertise and exceptional leadership. Your focal responsibility will involve overseeing the seamless integration of Axway MFT software guaranteeing the efficiency of implementations. The cornerstone of your role lies in addressing existing customer implementation requirements while nurturing robust relationships across functions. Rapid rapport-building both internally and externally will be paramount to your triumph in this capacity. You must exude self-motivation meticulous attention to detail and exceptional communication and presentation prowess to navigate intricate scenarios and offer ingenious problem-solving resolutions.

This individual will assume full accountability for deployment support and service responsibilities spanning the customer lifecycle. This encompasses a spectrum of activities ranging from conceptualization creation orchestration security deployment promotion to vigilant monitoring of Axway products for our valued existing clients. Your dedicated contribution as a Senior Service Engineer- ll be a driving force in propelling the triumph of our solutions ensuring our customers bask in unparalleled service and unwavering support.

Responsibilities:

• Perform complex Consultancy/Managed Services assignments.
• Perform systems tuning and diagnostics on UNIX LINUX and WINDOWS platforms as it relates to Axway products and Storage Network Database and Firewall configurations.
• Participate as a technical expert of several technologies or software packages in a complex project of software implementation or systems integration.
• Manage client expectations and have the ability to ensure high satisfaction of the client and perform complex consultancy assignments.
• Manage large to small projects comprised of complex tasks as assigned by project manager responsible for project completion.
• Design and implement web based MFT multi-tier architectures and database management
• Analyze and execute significant updates and product upgrades
• Participate in on-call support rotation (1 week per month) for customer support needs outside of core business hours.

Key Competencies:

• Strong problem-solving skills with proven ability to influence and negotiate outside of a reporting relationship.
• Needs to have a good ability to manage client expectations and have the ability to ensure high satisfaction of the client.
• Strong oral and written communication skills including technical writing.
• A proactive service attitude that can look beyond a strict process/priority matrix
  

Qualifications:

• 5 years of hands-on technical experience with MFT software solutions
• 7 years of experience in software industry with functional and technical consulting experience in a wide range of business areas of supply chain management including system development business intelligence business processes and customer relations.
• Experience with fortune 500 enterprise customer projects
• A bachelors degree or relevant university degree in Business Engineering or Computer Science and graduate degree preferred.
• Proficiency with UNIX. LINUX and Windows platforms.
• Proficiency with shell and JAVA scripting
• Proficiency with database systems (e.g. DB2 Oracle SQL and/or Sybase)
• Proficiency with MFT B2B and Monitoring solutions
• Familiarity with network connectivity and communication protocols (AS2 SFTP FTP MQ etc..)

Preferred Skills:

• AWS or Azure certification
• Axway Secure Transport experience
• Exposure to scripting or automation tools (e.g. Python Shell Java)

Company Overview

At Axway were more than a companywere a pioneer. For 25 years weve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries 11000 customers and a global team of over 1400 passionate professionals Axway is driving the future of enterprise integration.

Were on a mission to be the leaderin our space empowering our customers withsecure mission-critical softwareto manage and deliver impactful business outcomes from all theirdigital business interactions.

Why Axway

We believe in the power of togetherness. When youre part of Axway youre part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges head-on. Whether working remotely or onsite youll find camaraderie collaboration and the support of leadership to inspire you daily.

Here youll grow innovate and succeed because were better together. Each step forward in your personal journey is one we take as a team. Join us and lets accomplish extraordinary things together.

Axway is a proud member of 74Software. Learn more about how Axway is transforming the future: to shape the future Lets get startedbecause at Axway together we can. Together we will.

Axway is an AA and EEO employer

#LI-KJ1
#LI-Hybrid