Claim Management Coordinator, Workers' Compensation (Paralegal)
Claim Management Coordinator, Workers' Compensation (Paralegal)
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Job Description
TELUS Health is empowering every person to live their healthiest life. Guided by our vision we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider encompassing physical mental and financial health TELUS Health is improving health outcomes for consumers patients healthcare professionals employers and employees.
Summary:Employees can be absent from work for a variety of reasons: casual absence work-related illness and/or injury or health issues requiring the employee to be away from the work place for an extended period. Our absence management program helps employers strategically manage those absences - focusing on reducing overall costs realizing administrative efficiency and enhancing support for employees - all with the goal of returning employees to health and productivity.
Responsibilities:
- Support Workers Compensation Case Managers with a variety of tasks such as data entry communication distribution and other administrative functions;
- Coordinate the flow of information to Claims Management Coordinators and Case Managers;
- Operating the Kofax system to attach incoming documents to claims;
- Processing invoices within our Kofax and Abiliti Case Management Systems;
- Communicating with the provincial boards to obtain information on claim files;
- Communicating with clients for telephonic claim intake;
- Working with the team to ensure that all responsibilities are completed according to service level agreements;
- Meeting established productivity objectives.
Succeeding as a Coordinator Workers Compensation Claim Management will require the following core qualifications and skills :
Must be a paralegal licensed with the Law Society of Ontario in good standing.
- Post-secondary education in health management and/or absence and disability management is a considerable asset;
- Completed related academic course work in health and safety workers compensation medical terminology disability management insurance or RTW/Rehabilitation preferred;
- Developed interpersonal skills along with superior assessment and problem solving skills;
- Work experience in a front line customer support role combined with an understanding of and appreciation for substantial client service skills;
- Polished communication skills;
- High attention to detail.
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A bit about us
Were a people-focused customer-first purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities as required during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy as a condition of employment all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team customers and communities is paramount to TELUS. Accordingly we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position it is because the team member will be asked on a regular basis to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role you understand and agree that your information will be shared with the TELUS Group of Companies Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Required Experience:
IC
Employment Type
Full-Time
