Business Analyst - Master Data Management

Genpact (NYSE: G)

Inviting applications for the role of Business Analyst Master Data Management!

In this role you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related toVendor & Customer master data domain. This role will be reporting to the manager of MDM. The resource will be working with a cross functional team and will maintain analyse execute requests with utmost quality with eye for details with good experience in MDM- vendor & customer master. We are looking for some who should be open to work in any shift as per the business requirement.

Responsibilities

Manage vendor master and customer master data and ensure smooth delivery of day-to-day work which is assigned (add / update / extend / deactivate).

Highlight and take appropriate help from the Lead on SOP deviations or issues

Take independent ownership of performance against all the assigned Master data processes and key categories such as hierarchies.

Accountable for the quality and accuracy

Collaborate with internal & external audit team for any challenges. Prepare relevant documents or evidence & supporting material to address audit finding and recommendations.

Ensure timely and accurate update of all master data records. Responsible for delivering all the tasks on-time every-time. Ensure that the schedule is reviewed as circumstances change. (timeliness)

Be responsible for maintaining the SLA of each period and the delivery performance

Raise incident tickets to the relevant helpdesks when there is an issue

Participate in idea generation and improvement activities

Good knowledge of governing policies around vendor & customer data as per the area of work

Update /maintain the departmental procedures (SOPs) tools and metrics for the master data team

Ensure all Data Quality KPIs (Key Performance Indicators) are met

Identify gaps/missing information and coordinate with client stakeholders to fill those gaps

Identify continuous improvement opportunities.

Qualifications we seek in you!

Minimum Qualifications

Any Graduate / Bachelors degree (B. Com preferred); postgraduate ( preferred)

Great at communication collaboration (verbal and written)

Understanding of any ERP or relevant experience

Hands on experience on MDM platforms (SAP Reltio Oracle JDE etc) would be added advantage.

Preferred qualifications

Good customer handling skills

Good understanding of Master Data Management activities across service lines and platforms.

Basic understanding of Source-to-pay (S2P) Order-to-cash (O2C) and Record-to-report (R2R).

Advanced use of MS Office (Excel PowerPoint Word)

Ability to define & solve problems Collect Data Establish facts

High Energy Level

Work with business units and process experts to resolve master data issues

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such fraud include purchasing a starter kit paying to apply or purchasing equipment or training.